Report: #1384408

Complaint Review: tire kingdom

  • Submitted: Mon, July 10, 2017
  • Updated: Mon, July 10, 2017
  • Reported By: Alan — largo Florida USA
  • tire kingdom
    10595 ulmerton road
    largo, Florida

tire kingdom paid cash for was pocketed with no record of transaction in their system.they wont honor installation package. largo Florida

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 On 6/16/16 I purchased tire kingdoms buy two tires get two tires free with the purchase of their value installation package.I have an extensive history of purchasing their products dating back over 20 years. The value installation package consists of one year unlimited wheel allignments and lifetime tire rotation and flat repair.On 6/9/17 I went in for an allignment before my one year time limit expired and also asked for a tire rotation. They told me they had no record of my transaction in the system.I asked if they saw my history of purchases with them and they said yes.They said that they have been having a lot of problems and they would do the work this time. At this time they ask if I have any other receipts.I say no,that this was all I was given.What their employee had given me was a shop copy.So as they work on my pickup they tell me I need an additional $614 dollars worth of repairs.I say not at this time. Then they tell me they wont honor my value installation package in the future because there is no record of the transaction.I assure them that I was in their store a year ago and those tires were installed here and paid cash for. Their reply is,well maybe you did maybe you didnt,and maybe the store manager pocketed the cash or maybe he didnt.

I'm now in disbelief what I'm hearing and being made to feel like I'm trying to pull a fast one and being made to feel like a criminal. They obviously employed an exceptional thief.He pocketed my cash and slipped me the shop copy as the receipt.Then he erased the transaction from the system.I tell them isnt the shop copy what you give to the workers who do the work. How am I in possession of a shop copy printed out on your system for the tires that are on my truck.I get the runaround about the tires not showing up in inventory,then they show up in inventory but werent purchased.Now I'm dumbfounded. Tire Kingdom hired an exceptional thief who knew how to work the system.He pocketed my hard earned cash.Tire Kingdom is siding with their employee thief,not me

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