TIVO Double Billed by TIVO & They Refuse to Refund My Money San Jose California

I used to love TIVO and adamantly refused to change to Comcast On-Demand or any other type of DVR. However, all of that has changed now that I've had some experience with their customer service department. I bought a new TIVO and activated it on the internet site. However, I failed to realize that I had to call TIVO to cancel the service on the original box I had. Since I did not do this, they have been double billing me. Once I realized it, I called TIVO to correct this error and to have my money refunded. They steadfastly refused to refund my money and told me it was my problem since I was not paying enough attention to my bill to realize they were charging me twice (which is correct -- I pay all of my bills online and don't always pay as much attention to the payments as I should).

I was very surprised and quite disappointed with the exceptionally poor customer service. Once I've outgrown my current TIVO box, I'm going to be looking for another option. I would have to say this is probably the worst customer service I've ever had and I've had some bad "service." My advice is to look around and see what else is available for recording your favorite shows. Who knows -- you just might find yourself in my position and you already know TIVO isn't going to help you at all!