TMART.COM They send defective items and will not make good on them. Internet

I bought several flashlights and they sent me defective items. They just play delay games when you you try to get a refund. Here is the online conversation:

Department: VIP
Full Name: Tom Sommer
Email: tomsommer
Your Question is 1411207U8MNA + Orders#: 1411207U8MNA Transaction ID: **642 Amount: 30.58 USD
Operator: Chen Cimi

22:02 Your Question is 1411207U8MNA + Orders#: 1411207U8MNA Transaction ID: **642 Amount: 30.58 USD
22:02 Please wait and one of our operators will be with you shortly.
22:02 You are now chatting with Chen Cimi - VIP
22:02 Chen Cimi: Hello. This is Tmart online customer service. We will be happy to provide you with high-quality advisory services!
22:02 Chen Cimi has left the conversation.
22:02 Chen Cimi has left the conversation.
22:02 Chen Cimi: Could you please kindly tell me the problem you have met in detail?
22:03 Tom Sommer: I have not received this credit
22:03 Chen Cimi: We have refund you on 2014-12-27
22:04 Chen Cimi: Please check your credit card in tomorrow
22:04 Tom Sommer: to what account? I don't see it
22:04 Chen Cimi: Credit Card Number: (((redacted)))
22:06 Tom Sommer: I don't have that account #
22:07 Chen Cimi: But that is what account you use to pay for us
22:08 Tom Sommer: is that a paypal account #
22:09 Chen Cimi: No ,a credit card account
22:12 Chen Cimi: What else can I do for you ?
22:12 Chen Cimi: I am sorry. If you don't have any other questions, I would like to leave this conversation to help other customers. Have a good day!Bye .
22:13 Tom Sommer: That is not my account
22:13 Tom Sommer: you need to refund MY account
22:13 Chen Cimi: That is what you use to pay for us
22:14 Tom Sommer: NO
22:14 Tom Sommer: I use paypay
22:14 Tom Sommer: Paypal
22:15 Chen Cimi: No
22:15 Chen Cimi: You use credit card
22:16 Tom Sommer: That is not the number
22:18 Chen Cimi: Yes , that is what show on our web site
22:20 Chen Cimi: Maybe you use some others credit card to pay ?
22:22 Tom Sommer: Ok you are playing games with me. I will not shop at TMart anymore. I will make a very bad online review for this.
22:22 Chen Cimi: Sorry for that ,but we have refund o that credit card , please make sure

Helpdesk: http://support.tmart.com/