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Report: #1456441

Complaint Review: Total Wireless - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Travis — Thomson Georgia United States
  • Total Wireless
    Attention Executive Resolution Department 9700 NW 112 Avenue
    Miami, Florida
    United States

Total Wireless Sold by Walmart Paid for 1 - 2 day shipping and its 7 days and the card has not been shipped.I put $35 card on other phone and it didn't activate but took the minutes.I called a was told to get a byod card which I purchased at Walmart as well for $9.88.Now I'm out of $25 service card+ $35 service card + $10 Sim card + 9.74 for a Sim card that's not coming for my other phone.I ve had to deal with locked Sim cards,lock card needs puk code and taking minutes Miami Florida

*UPDATE Employee: Total Wireless Sold by Walmart Paid for 1 - 2 day shipping and its 7 days and the card has not been shipped.I put $35 card on other phone and it didn't activate but took the minutes.I called a was tol

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7 days ago my phone ended up with a locked Sim card And puk locked again.I called TW ,then put a $25 card on the phone but it still wouldn't work,so I ended up having to replace the Sim with expedited shipping. 7 Days later I have been getting the run-around. I was told I would get a refund but have not.Tonight I put minutes $35 on my son's phone and changed his number.I tried to make a call and got the purchase a calling pin, your phone is not activated message.Now I have a byod card and service card which says used because the service took the minutes and failed to activate.

This report was posted on Ripoff Report on 08/13/2018 07:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/total-wireless/miami-florida-33178/total-wireless-sold-by-walmart-paid-for-1-2-day-shipping-and-its-7-days-and-the-card-ha-1456441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

Hi Travis

This is Mellannie from Total Wireless and I have read your post in this blog. I am so sorry for the trouble you are going through. We need to work on your account and further investigate so that we'll find the best possible resolution. I hope you would allow us to fix the problem. Please contact us at 1-866-663-3633. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. To view our self-service menu, please text Help to 611611. We are looking forward to hearing from you very soon. Thank you.

Mellannie
Total Wireless

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