Total Wireless LG Rebel LTE Nationwide

I purchased the LG Rebel  LTE from Walmart in 7/2016, for Total Wireless. By November, immediately following the 90 day window for "accesorries", I began having issues with the phone no longer holding a charge. The phone would be charged to 100%, and I would shut down all background programs and it would quickly run down within less than a two hour window of time.

The battery that comes with the phone is an LG BL-49JHIK120 battery. When I contacted Total Wireless, I explained it had to be a battery issue, the manufacture's date on the battery was 2/2016. They informed me that the 90 day window had expired on the battery, and I would have to ship the entire phone back for a refurbhished phone. Being disabled, I couldn't be without the phone, so I persued other anvenues first.

I did an internet search for the battery, thinking I could just replace the battery. However, I couldn't find it anywhere. I then contacted LG directly. Again, there was no luck in their website for the battery. So I called their customer service #. Without verifying it, because I purchased the phone through Total Wireless, they merely told me that the battery is no longer manufactured.  However, similar the Samsung and IPhone battery issues, there are several U-Tube videos available showing that the batteries will cause the phone to be damaged by overheating and or bursting into flames.

LG was kind enough to give me a replacement battery ID that would replace BL-49JKIK120, and I ordered 2 of them off of Amazon.  However, the damage to my phone was already done.

I contacted Total Wireless, relaying all of the above information. They didn't want to here it.  I had to go out and purchase another phone and activate it so I couldn't be without a phone due to being totally disabled. While, I waited for the shipper to come to send it back, and to await the "refurbished phone". Sure enough, when I got my refurbished LG Reb LTE in the mail and attempted to activate it over the phone, and it was going through the series of updates (of course it had the same type of battery as previously discussed), the phone became extremely hot in my hand. I notified the Total Wireless rep what was happening. Again, as usual, I was ignored. The battery was 100% charged and obviously I hadn't used it prior to activating it.

Word of warning to any Total Wireless customers. These phones are still being sold at Walmart, and on the Total Wireless website. How is it legal? They refuse to comment on any chance of recalls. Look it up on U-Tube or do an internet search. The information is out there.