Total Wireless by Tracphone Prepaid cell Miami Nationwide

Checked the website to see if my phone was supported, entered in the MEID number and the site came back my phone was supported. I checked several times over the week to make sure before heading to Walmart to purchase the card for 2 lines with 5GB of data, At the local walmart, the purchase wa just over $60 plus taxes.

When I returned home, I created my account on the website to start the transfer from Verizon. The system accepted both phone MEID's that they will work on the system and started the process. I also had to pay an additional charge online to transfer the phones from Verizon. That charge was around $20.

Everything was all set, just needed to wait for the transfer. A few hours later, my phone stopped working on Verizon. The Total Wireless instructions said I needed to dial *22890 to activat my phone on the system. My phone wouldn't send the *22890.

The next morning I still had no phone service and called Total Wireless. After waiting and explaining the issue, they said my phone was not compatible with the system.

After a discussion, they would credit me only the transfer fees and not the amount for the prepaid service. I didn't use the system at all, not one second of the service. But, I am out of the $60+ tax!

I could understand if I used the system, but I wasn't able to use the service at all. Why should I be out the $60 when the website phone check states it would work?