Complaint Review: Troys Florist - East Brunswick NJ
Troys Florist Delivered a totaly different and much cheaper arrangement than was ordered East Brunswick NJ
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I pre-ordered a premium rose arrangement ( red, white, and pink roses) for my wife for Valentine's Day. The arrangement which was delivered was nothing like the pictured arrangemnt. It did not even have a single rose. The arrangemnt was carnations and lillies. Not to mention, they did not put the message I wrote in on the card that was delivered with the flowers.
I called the number listed on their website and it is a single person answering the phone as, "FLORIST". She informed me that all issues had to go through email and she could not assist me on the phone. I was told to send a photo of the delivered flowers along with my original order receipt and someone would reply back. I waited an hour with no response and called back. She was annoyed that I called back and said they would not be able to deliver the correct flowers and someone from customer service wouls reply in 5 minutes.
I did receive the reply which they just offered a 25% refund. No apology or anything. To which I replied no! I stated that I would prefer the correct arrangement to be delivered that day or a refund. To which they replied the flowers would not be redone and offered a 50% refund. I declined this as well. The arrangement that was sent costs roughly $30 on their site. I paid $109 for mine. After multiple emails back and forth, I told them I would settle for a 75% refund which was about the cost of the arrangemnt sent. They refused and said they will only offer the 60%.
I am now disputing the charge with my credit card company. After dealing with this, I looked at online reviews for this company. This seems to be a common practice for them. They charge you for a high dollar product and send a low dollar and completely different product. There is no number to call to actually speak to a customer service rep. Trying to solve a customer service issue via email is an absolute pain.
This report was posted on Ripoff Report on 02/20/2019 12:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/troys-florist/east-brunswick-nj-08816-2303/troys-florist-delivered-a-totaly-different-and-much-cheaper-arrangement-than-was-ordered-1473880. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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