Complaint Review: TROYS FLORIST - Internet
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- Author Confirmed
- TROYS FLORIST Internet USA
- Phone: 888-414-3800
- Web: http://www.troysflorist.com
- Category: Nurseries
TROYS FLORIST FLORAL ARRANGEMENTS - A BOGUS WEBSITE UNKNOWN Internet
*Author of original report: Matter was Successfully Resolved After My Complaint
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I attempted to contact this business to confirm delivery of flowers I tried to have delivered on Saturday, December 06, 2014 (at 12 noon) to Good Hope Missionary Baptist Church in Estill, SC 29918.
I placed an order in the amount of $83.40 the evening of December 05, 2014 (Order reference number: 37729) in show of support for the loss of my grand-nephew as his funeral was held on Saturday, December 06, 2014 at 3:00 pm.
I was in a rush and did not pay attention.
The website does NOT provide a local address, only their email address at customerservice@troysflorist.com, to which I also sent a message to contact me. I dialed their telephone number at 1-888.414.3800 without success.
It is just today that I read of the horror stories which may be connected to this business at:http://www.ripoffreport.com/r/Troys-Florist/internet/Troys-Florist-Billing-name-was-Americana-Roses-via-e-mail-Online-scam-Ordered-sympath-1190647
I intend to contact my bank first thing Monday morning (on December 08, 2014) to stop this pending transaction. This business cannot be paid.
This report was posted on Ripoff Report on 12/07/2014 11:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/troys-florist/internet/troys-florist-floral-arrangements-a-bogus-website-unknown-internet-1193696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Author of original report
Matter was Successfully Resolved After My Complaint
AUTHOR: SARGE - ()
SUBMITTED: Sunday, February 22, 2015
Dear Ripoff Report:
I was able to speak to someone the following Monday morning (12/08/2014) at Troy's Florist and was able to confirm successful delivery of the flowers I ordered. The limited information on their website (no physical address or local telephone number) had me alarmed. I had to google the local information.
Their response to my email reads:
*********
Thank you
On 12/8/2014 9:34 PM, sargeworks@aol.com wrote:
Good Evening,Thank you for your response to my inquiry. I will remove the BBB complaint I filed against your company as soon as possible. Nix Florist of Hampton, SC confirmed delivery on 12/06 prior to 12 noon.Again, thank you for your response.-Emma Sarge917.514.1940-----Original Message-----
From: Troys Florist <customerservice@troysflorist.com>
To: sargeworks <sargeworks@aol.com>
Sent: Mon, Dec 8, 2014 8:51 am
Subject: Re: DeliveryGood Morning-
We do have a delivery confirmation for this order it was delivered prior to 12 noon. We would have to await our driver to see the delivery to know the specific time and who signed for them. Thank you for your inquiry.
Denise CruzOn 12/6/2014 1:23 PM, sargeworks@aol.com wrote:Good Afternoon:
I am writing to confirm delivery of the floral arrangement I ordered for today at 12 noon under:
Order reference number: 37729Your order will be delivered to:FUNERAL FOR KHALID DARIEN50 GOOD HOPE ROADGOOD HOPE MISSIONARY BAPTIST CHURCH, INCESTILLSouth Carolina29918Delivery Date : 12-06-14I thank you in advance for your response ASAP as the funeral has now started.Sincerely,EMMA SARGEPO BOX 653BURLINGTONVermont05402
From: Troys Florist <customerservice@troysflorist.com>
To: sargeworks <sargeworks@aol.com>
Sent: Mon, Dec 8, 2014 9:30 am
Subject: Re: BBB COMPLAINT
I'm not sure where the issue was but we have this confirmed as delivered. The phone number is correct 18884143800 it is not bogus and the only contact we have from you is after closing on Saturday. We close at 1pm on Saturday.
Thank you
Rachel Rae
On 12/7/2014 12:44 PM, sargeworks@aol.com wrote:
Dear Troys Florist Representative:I have filed a formal complaint against your company with the Better Business Bureau for your fraudulent advertising on Google. I also intend to file a formal complaint with Google regarding your false advertising.It is egregious that, to date, I cannot speak to a representative regarding my order for a floral arrangement in memory of my grand-nephew. Your telephone number at 1-888.414.3800 is bogus.Also, your failure to respond to my email is unacceptable. I plan to contact my bank to stop my pending payment of $83.40.If you have any integrity (which I seriously doubt), you may contact me at my telephone number below to discuss this complaint against you. Know that I will make it my business to do all that I can to stop you from stealing from others.Sincerely,Emma Sarge((REDACTED))
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