Troys Florist DID NOT MAKE DELIVERY AND HORRIBLE CUSTOMER SERVICE ! Internet

Troys Florist is a complete SCAM !! They are Not a locally owned store front. It is a Call-Center that takes phone orders, and then they call a local florist for delivery. I called them for a Next-Day Floral delivery. They did NOT make the delivery NOR did they call to inform me that the delivery was NOT made (I presume if I did not know the delivery was not made, they would have just kept my money!) I called them the next day and they told me that they had no explanation as to why the delivery was not made....it just wasn't. They didn't care that my friend did not receive a floral arrangement that I requested from them while she was watching her father pass away. Again, this is a Call-Center. There was NO customer care Nor concern for me Nor for the undelivered floral arrangement. I asked to be transferred to the manager, who also could care less and was quite rude to me on top of it all. Refund was requested.