Troys Florist No delivery, conflicting responses via email & phone, no cancellation

I ordered a delivery on Wednesday for Saturday.  I called at 2:00 pm Saturday and was advised that it was on the way.  It still had not shown up by 10 pm.  I emailed Sunday & received a response that it was delivered but that if I disagreed, call on Monday because everything was closed. 

I called Monday and was told that they had to check with their fulfillment location which opened at 9 and they'd call me back.  I called back three more times & got put on hold long enough to be disconnected.  I'd call back & be put on hold again.

  I finally got a person & asked to speak to manager but of course there were none on duty.  She offered to cancel my order but could not provide a confirmation of cancellation.  She did confirm my email address & indicated that the cancellation would be emailed to me.  No response. 

I submitted another email to the customer service department.  No response. 

I've filed a charge dispute with my bank for this charge, so at least I'm likely to get my money back.