TurboTax complete lack of customer service - and possibly allow fraudulent returns to be filed Nationwide

We tried to file our tax return and TurboTax refused, saying it was an amended return and the IRS wouldn't allow e-filing for amended returns.  But, we had not e-filed anything before.  And, we were able to file an extension with the IRS, which the IRS accepted, so it wasn't the IRS that stopped us.  There was no "initial filing" that prevented us from filing an "amended return".  The fact is, TurboTax has a messed up software that falsely claims you filed a return when you didn't.  And you can't contact TurboTax to get any answers.  When you call the 800 number for TurboTax, you get a contract worker who really can't help you.  They would not acknowledge that the problem was with the TurboTax software (even thought they could see that we had not filed an "initial return") and they couldn't fix it.  Eventually, the person admitted that the software might be at fault.  They sent us a download that didn't work.  It wouldn't let us file the return, and now all we get are alot of excuses and "not my problem".  We will never use TurboTax again.  They produce a crappy product and then hide so you can't get it fixed.  Total ripoff!