TXU Energy TXU Screwed with deposit grand prairie texas

In 2011 I decided to go with txu and had to pay a 300 deposit. In 2013 I transferred my service to a new address and during the process requested an extension. Now its 2014 and I am moving again. Instead of doing a transfer I set up new service with txu at the new address and just called when I was ready to disconnect the old address. Before I called to disconnect I read the terms for receiving my deposit back and called to inform txu that I wanted it back and not to credit the new account. I was told to let the representative know when I call in to have the old address disconnected. So I did and what do they do? -credit on the new account! I called to get it resolved and they act as if they are looking a reason to not give me my deposit back. I was even told once that after a decision is made that they would get back with me. A decision for what?!! After two weeks of their mistake and every time I call in getting different answers, having to call back and request a supervisor just to make sure I was told the same thing, they finally told me it was in the mail... well that was 6 days ago and I am still waiting. As far as the service, I am on a month to month plan so that I can shop around but the plan that I was under a 1 year contract wasn't too bad, they said it was no longer available when I switched. The month to month has been higher though. There representatives need to be trained better. I would call in and get a generic answer before someone would actually review my account then open there mouth. This experience waiting on my deposit because of their mistake has been horrible. But I guess they don't care because their taking people money everyday.