Uhaul hold your deposit for 10 days after return ripoff Tucson Arizona

If it was a credit card uhaul has nothing to do with the refund time. When they return the truck in their system the refund goes to your bank, then it is up to your bank's system, it usually takes 3 days.

The question of the day is when was your contract actually closed. If it was closed the day you returned it , then it would be impossible for them to hold your deposit. If they waited a week for some reason then it was their fault. You can check that by asking for the return receipt to see what date it is.

The understanding as I'm seeing it can hopefully be explained here:

First:
When they went over the charges before the actual rental took place, an estimate was printed. On that estimate, the rental fee of the equipment, the (possible) coverage fee, and the mileage charges are Estimated. The mileage charges are always estimated using 50 miles, that way, you can kind of figure out that it will cost more if you go over the 50 miles estimated, or it won't cost you more if you stay under 50 miles. Sometimes you get somebody new, or even just tired, who is explaining it, and they mess it up (a mistake). It sounds like they mistakenly forgot a word when they explained the posslble charges, that you would not be charged MORE unless you went over 50 miles, as it is commonly explained.

Second:
If this was a credit or debit card transaction:
Once U-Haul puts the transaction through the system, the rest is all up to the banks. When equipment gets rented in-town, an authorization fee of a specified amount (usually $60 - $85 in my experience, depending on the rental) will be held on the account used for payment. There is a message on the screen at the location who's doing the rental, and it sounds as if the location did NOT read that message to you, as they are supposed to.
Unfortunately, over the last couple of years sometime, some people's banks started to hold authorization amounts for up to 30 days. This is Not something U-Haul is doing. While I still worked for the company, we found that we were able to, by customer request, contact their bank and push the issue, but it required faxes, information and time on all three ends. I got my ear bent a lot by people who's financial institutions would hold the money till their waiting period passed, and I didn't blame the people for being upset because even though U-Haul was telling these people about the hold, you would just expect the banks to drop it once the charge clears!


Definitely, the location you rented from messed up. But please don't hold the entire company in contempt for something they actually AREN'T doing (in this case). I can speak honestly when I say that while I was still working for the Regional Office, we helped the people who called about it. I hope this clears up at least most of the problem.

(To comment on one of the comments: It is true that when a rental is paid with cash, the change due back to the customer out of the initial deposit is not always available at the location at the exact time the customer is finished with the equipment. That is just the risk of using cash in a busy cash-in cash-out business, and can usually be rectified within hours.)

Uhaul did return the money after going through several phone calls. I will never do business with this particular company again what a hassle.

As an EX dealer Uhaul, I assure you there is no policy to "hold" a deposit. That is absurd and I'm sorry this happened to you. What really happened is the dealer couldn't afford to pay you back for whatever reason, maybe their account was in overdraft or something like that. It could even have been because UHaul screwed the dealers account too !
Trust me they treat dealers worse than customers, then wonder why they're doing so poorly with both customer and dealer, yeesh!