UHAUL does not care about the customer and will do anything to get keep your money

I am sorry to hear about your bad experience with UHaul, but unfortunatly you aren't the only one. U haul's policy is to take the resevervation, even if we don't have the equipment to cover it just take it and worry about "covering" the reservation later.
The best advice I can give, is don't take thier word for anything. Especially if you are moving during thier busy seasons which are: Fall between August 20th and Sept. 1 or Spring between March 1st and April 30th.(*Please note that if you are moving between 8/20-09/01 they are only extremly busy in one region which is New England At that point in time they will be severly booked in oneway rentals) The second thing is make your reservation at least a week before you wanna move, (don't bother trying to book your rental 6mths in advance because that has no bearing on when you get a truck.) Especially if you are moving on Labor Day weekend out of the New England area, the reason for this is because of the delay.

UHaul will "delay" your reservation because they are waiting on trucks to come into the area. Many customers I have spoken with have waited upwards of a week to get thier truck. So if you make your reservation earlier and get the truck earlier, consider yourself lucky for not having to wait for a truck. You may have to pay a $20 late fee for each day late but isn't that better than not having a truck at all?

Lastly, if you do all of this and still end up waiting, try to be patient. Especially when you are dealing with customer service or the reservation deptartment. Those people working in there have it tough. They have to cover for Uhaul's mistakes. It is a very stressful job. And I have witnessed some customers who were "accidently" put on the bottom of the waiting list because they were so rude to the Reservation Managers. If you are nice and try to work with the Reservation Manager they will apperciate the gesture and will go the extra mile to get you a truck as early as possible. Good luck to all you moving!