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Report: #268684

Complaint Review: United Debt Solutions - Orange Park Florida

  • Submitted:
  • Updated:
  • Reported By: Homestead Pennsylvania
  • Author Confirmed What's this?
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  • United Debt Solutions 1567 Kingsley Avenue Orange Park, Florida U.S.A.

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I was contacted by United Debt solutions advising me that they could save me money. I talked with a representative and gave him my checking account information so they could withdrawl funds from my account. He also said he was going to send me a contract to fill in and send back to him.

I never recieved this contract in the mail. I was then called and a message was left that they did not have the correct account information so they couldn't withdrawl my funds. I felt that because they never sent me a contract and they did not get my correct account number that I did not want to use a company like that so I went with another consolidation company. WELL 2 months later 2 charges of $641 was taken out of my account from United Debt Solutions.

When I called them and inquired how they could do this because they did not get a signed agreement nor did they have my account information correct. They informed me that that they had a verbal agreement and that they went back into the recorder conversation and they found their error with the account information.

I told them they never sent the contract. They told me that they did and I need to take some responsibility for this and that the payments were authorized. I argued and send a letter to their review board advising of the situation and they replied back to me with it was a verbal agreement. Well I did take some responsibility and I left that situation alone I just cancelled my account.

Well on July 12,2007 I was reviewing my checking account information and I found an unauthorized withdrawl of $641 from United Debt Solutions from July 9,2007. I immediately called United and they advised that this was an accounting error and this has happened to many of their ex-customers. I asked them to please put my money back. They said that it had to go through their accounting department and it would take some time. I advised I didn't have time I needed the money back in my account ASAP. Well they appologized and said they would try to expedite this. In the mean time I had automatic withdrawls and many small charges that I had made against my banking account. I had ended up with 17 in sufficiant fund charges against my checking account for the total of $542. When I advised them of this and the fact their may be more because of their accounting system error they said they are working on getting the fees reversed.

It is now August 19,2007. I finally got the $641 back into my account but I have found out that United and my banking institution are still in a dispute over the $542 in sufficient fund charges. So for a month I had lost a total of $1183 and all I got was an I am sorry and a we are working on it excuse. I hope others read this and I hope that there does end up being a class action suit against this company because I will definately be one against them.

Dennis
Homestead, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 08/19/2007 07:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-debt-solutions/orange-park-florida-32073/united-debt-solutions-unuthorized-withdrawl-of-money-orange-park-florida-268684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 Consumer Comment

One thing.

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, August 31, 2007

Just one thing. I'd like to know just ONE thing "FIX MY CREDIT" outfits such as yours does that the consumer debtor cannot do for himself/herself.

Make a budget? Nope, debtor can do that without you.

Fix errors on a credit report? Nope, debtor can do that without you.

Come up with a 2 year payment plan (or longer if needed) to pay off all existing creditors? Nope, debtor can do that without you.

Negotiate a MUTUALLY agreeable written settlement with a creditor? Nope, debtor can do that without you.

Releive the consumer debtor of monies that could be used to pay down their existing debt quicker? YUP! THAT'S something the consumer debtor CANNOT do without you!

It's about education! There are plenty of outfits online and in almost any community in the U.S where debtors can get FREE counseling and in many cases FREE assistance writing letters, setting up a budget, negotiating with creditors, etc!

NO ONE needs to hire any "FIX MY DEBT" outfit! Especially one that tells the debtor to stop making payments while you folks "negotiate" a settlement!

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#3 UPDATE Employee

Your Posting

AUTHOR: 4yourinformation - (U.S.A.)

POSTED: Thursday, August 30, 2007

First I want to say. That if I understand you correct. It is ok for people to state how they are rip-off but then when we explain what has happen without giving out a person Name or address. Then you're getting mad about that?!?!

If you are a client and want to review YOUR account with us.

United Debt Solutions (Orange Park FL) is open from 9:30 AM to 6:00 PM Monday -
Friday Eastern Time. You may also send in a fax including your name address
(Address that United Debt Solutions would have on file for you). clearly explain what has happen along With any documents that support your claim. The fax number is 904-276-3080.

The response we posted is all based on the information that this person posted on this site.

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#2 Consumer Comment

One more thing

AUTHOR: Catherine - (U.S.A.)

POSTED: Sunday, August 26, 2007

If you were any kind of a good business, you would not put people's personal info on this website such as what they owe and what they did not pay, even if they are complaining about your business. That really upset me that you put out what they owe and who they owed to without there permission. They have every right to put on here what you or other companies have done to them. I wonder if the personal info you gave out on this website was legal to do.

All i can say is I believe the customer's on this website about your company... i hope others will too. You could have done this much more professionally, but you didn't. You choose to give out personal info of your customers on here. What kind of business does that. There are to many businesses out there that are scamming people and it's not right. It needs to stop! as im sure you can tell, i have been scammed to many times and im done with it.

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#1 UPDATE Employee

Authorized withdrawl of money

AUTHOR: United Debt Solutions, Inc. - (U.S.A.)

POSTED: Saturday, August 25, 2007

Dear Dennis,

Upon careful review of your account we have determined that to date United Debt Solutions, Inc. has only received ONE payment from you. Your first payment was insufficient funds, and at the time of cancellation as provided by you during your voice verification on our recorded system, you did state that you authorized us to debit your account in the amount of $641 per month. At the time of cancellation the payment you inititally failed to make to United Debt Solutions remained due. To date, when you revoked authorization on the last debit, you remain in a "owes money" status with United Debt Solutions, Inc. in the amount of $641.00. Should you wish to resolve this matter, or discuss it additionally, please feel free to contact either Bonnie or Chrissy at (904) 276-3100.

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