United Parcel Service - UPS United Parcel Service UPS refused to pay damages on properly shipped item warren, Ohio

"Like other reports..." applies not only to UPS, but all other carriers and can easily be found here and elsewhere in the web. The same results would be had no matter what carrier was used.

It is not necessary for shipments to left open to be inspected by UPS, Fedex, Staples, or any other ASO. The inspection is required by the respective customs within the country to which is importing it. Customs may cause the "long delay", not the shipping company.

If a claim is denied due to packaging, a letter explaining precisely why my be mail or faxed upon request. This letter also explains both why the packaging caused the damge and proper packaging that would have prevented the damage. These guidelines are clearly described in all carrier websites. Obviously, however, there are persons whom don't refer to guidelines and expect claim approval anyways. These persons only think of their loss due to their errors and expect others to pay for it. Think of paying for warranty insurance for an automobile. If the owner uses the wrong grade oil or doesn't bother changing it at all, should that owner demand reimbursement for his damaged engine?

We have also seen examples of buyers remorse. For instance, an Ebay buyer may decide they don't want the item afterall, then damage an item as an excuse to return it. On occasion, these sort of people will also take a package left on there doorstep into their house, only to claim they never saw it. Signatures take care of nearly 100% of these issues. (Of course, there are also those that state they waited by the door while looking out the window for a delivery truck all day, never left to answer a phone or pee, but the driver never was there like the tracking states. Amazing...)

Assuming the boxes were 200ECT minimum, double boxing is great (for a standard turntable, however, should not me necessary.) Use of internal paper or air pillows packaging, however, voids claims. Paper has no resilient quality and air pillows deflate cause internal movement and breakdown. Even with proper internal packing, the item itself often needs additional attention. For example, we had a customer that shipped fourteen collectible cookie jars via Fedex. Four or them were broken. They were all packaged well except for one crucial detail. There was no padding between the body of the jar and the lid. Inevitable vibration and jarring chipped and cracked these cookie jars. Common sense should indicate that this was not an error in handling by Fedex. These claims were denied by Fedex. This paricular customer, though frustrated, had the apptitude to understand it was an error on her own part. Again however, there will always be those that blame others for their oversights.

Common sense should raise the question that the energy to damage the internal object couldn't magically pass through simple cardboard and then suddenly expend itself on that object without also damaging the other box(es). This turntable must have internally collided with something harder than cardboard and damaged itself by its own parts and weight. Carriers can not protect turntable arms from swinging around, needles being damaged, plastic covers and/or body cracking from them clacking together, etc. These issues are the responsibility of the person sending the item and need to be considered during the packing process. 

Incidentally, there are also persons that blame the carrier for the duties and taxes imposed by customs. These charges are NOT shipping charges imposed by the carrier, but rather fees imposed by that country's customs. That country may require the carrier to collect the fees before delivery, but it is impossible for any carrier to predict or bypass these fees.