Urban Florist Ripoff Extremely poor and unreliable service Vancouver British Columbia

Using the internet I ordered flowers for my elderly mother's birthday on March 8th to be deliverd on March 10. When they hadn't arrived by March 12th, I enquired with Urban Florist who stated that they cannot guarantee a delivery date and that this is stated in their small print on their site.

I then tried to cancel my order; however, they said "it was already in the system" and that cancelling was impossible. In addition, the person I spoke with was snarly and unapologetic. I asked for compensation of some kind and they just kept repeating that their web site says they don't guarantee a delivery date. Tough luck. I'll be interested to see what condition the flowers will be in when they finally arrive and will keep you posted.

URBAN FLORIST HAS NO INTEGRITY AND HORRENDOUS SERVICE. They have caused me embarassment and disappointed my mother on her birthday. I will never use them again.

C
West Pennant Hills
Australia