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Report: #190922

Complaint Review: Urban Florist - Vancouver British Columbia

  • Submitted:
  • Updated:
  • Reported By: Cleveland Ohio
  • Author Confirmed What's this?
  • Why?
  • Urban Florist Vancouver BC Vancouver, British Columbia U.S.A.
  • Phone: 888-244-4531
  • Web:
  • Category: Florists

Urban Florist broken promises Vancouver British Columbia

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flowers were ordered from Urban Florist on 3/25/06. Delivery was promised for 3/27/06. Dellivery was not made until 3/29/06 despite expediting and advising Urban Florists that recipient would be at this address only until 3/27.

Recipient no longer at this address after 3/27. No value in delivering flowers after that date.

When intended recipient did not reeceive flowers as requested, I called customer service and asked for a refund. Customer service representative, Cindy, refused to issue a refund, initially offered a $15 gift certificate (on a $52.37 purchase), and finally agreed to re-send the flowers to the current address of the intended recipient.Cindy promised delivery on 4/6/06.

Flowers were not delivered as promised, still not delivered; however,$52.37 was charged against my debit card.

Attempts to call Urban Florist to ask for refund or flowers resulted in message "This number no longer in service." Same message on two different toll-free numbers.

Attempts to contact by e-mail bounced back with message "Mailbox is full."

This company is operating an obvious scam.

Tony
Cleveland, Ohio
U.S.A.

This report was posted on Ripoff Report on 05/10/2006 03:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/urban-florist/vancouver-british-columbia/urban-florist-broken-promises-vancouver-british-columbia-190922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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