URBANFLORIST RipOff Bad Customer Service UNTRUSTABLE Not Commitment Not Serious Bad attention Dishonest Miami Florida Internet

Now I have request by the phone Yesterday that my Order was Canceland also by e-mail and I did that when they told me that my order was in the warehouse to be delivery!!!!
They just want to rip people off, I hope evrybody can read this a see what kind of people is these. Also now I am the guilty one because I have to understand that they can not meet the deliveries because of this time of the year, well why they don't put that on their WEBSITE. I bougth for some flowers to be delivery yesterday not today or tomorrow and now I don't need them. Look here is the e-mail they sent me.

Dear Charles,

With regards to the delivery status of your order, I have tracked the
order with FedEx and it's estimated time of delivery is Dec 14, 2005 3:00
PM. I have the FedEx tracking number 725630454367, which you can use to
view further delivery details using the FedEx website. The nature of the
floral and gift business is one which is extremely time sensitive and
dependent upon major holiday periods, such as Halloween, Thanksgiving,
Christmas, Valentine's Day, Easter, Administrative Professional's Week,
Easter, and Mother's Day. While we are pleased to offer same day delivery
on select items placed as late as 12:00 PM in the recipient's time zone on
a regular, non-holiday day, the high volume of orders we handle during
holiday weeks prevents us from guaranteeing delivery dates. We ask that
you be flexible during these times and place your orders as early as
possible. As well cancellation would not be possible because the order has
already been shipped out. We will make every attempt to cancel the order
with the florist but in cases where the delivery has been made or in the
process of being made we will not be able to cancel the order. I would
suggust to you to go back and read our terms and conditions, which you
agreed to before making this purchase to get a better understanding of the
situation. Sorry for any inconvenience this may have caused you. Thank you
for emailing Urbanflorist.com

Customer Service Representative

Now I have request by the phone Yesterday that my Order was Canceland also by e-mail and I did that when they told me that my order was in the warehouse to be delivery!!!!
They just want to rip people off, I hope evrybody can read this a see what kind of people is these. Also now I am the guilty one because I have to understand that they can not meet the deliveries because of this time of the year, well why they don't put that on their WEBSITE. I bougth for some flowers to be delivery yesterday not today or tomorrow and now I don't need them. Look here is the e-mail they sent me.

Dear Charles,

With regards to the delivery status of your order, I have tracked the
order with FedEx and it's estimated time of delivery is Dec 14, 2005 3:00
PM. I have the FedEx tracking number 725630454367, which you can use to
view further delivery details using the FedEx website. The nature of the
floral and gift business is one which is extremely time sensitive and
dependent upon major holiday periods, such as Halloween, Thanksgiving,
Christmas, Valentine's Day, Easter, Administrative Professional's Week,
Easter, and Mother's Day. While we are pleased to offer same day delivery
on select items placed as late as 12:00 PM in the recipient's time zone on
a regular, non-holiday day, the high volume of orders we handle during
holiday weeks prevents us from guaranteeing delivery dates. We ask that
you be flexible during these times and place your orders as early as
possible. As well cancellation would not be possible because the order has
already been shipped out. We will make every attempt to cancel the order
with the florist but in cases where the delivery has been made or in the
process of being made we will not be able to cancel the order. I would
suggust to you to go back and read our terms and conditions, which you
agreed to before making this purchase to get a better understanding of the
situation. Sorry for any inconvenience this may have caused you. Thank you
for emailing Urbanflorist.com

Customer Service Representative

Now I have request by the phone Yesterday that my Order was Canceland also by e-mail and I did that when they told me that my order was in the warehouse to be delivery!!!!
They just want to rip people off, I hope evrybody can read this a see what kind of people is these. Also now I am the guilty one because I have to understand that they can not meet the deliveries because of this time of the year, well why they don't put that on their WEBSITE. I bougth for some flowers to be delivery yesterday not today or tomorrow and now I don't need them. Look here is the e-mail they sent me.

Dear Charles,

With regards to the delivery status of your order, I have tracked the
order with FedEx and it's estimated time of delivery is Dec 14, 2005 3:00
PM. I have the FedEx tracking number 725630454367, which you can use to
view further delivery details using the FedEx website. The nature of the
floral and gift business is one which is extremely time sensitive and
dependent upon major holiday periods, such as Halloween, Thanksgiving,
Christmas, Valentine's Day, Easter, Administrative Professional's Week,
Easter, and Mother's Day. While we are pleased to offer same day delivery
on select items placed as late as 12:00 PM in the recipient's time zone on
a regular, non-holiday day, the high volume of orders we handle during
holiday weeks prevents us from guaranteeing delivery dates. We ask that
you be flexible during these times and place your orders as early as
possible. As well cancellation would not be possible because the order has
already been shipped out. We will make every attempt to cancel the order
with the florist but in cases where the delivery has been made or in the
process of being made we will not be able to cancel the order. I would
suggust to you to go back and read our terms and conditions, which you
agreed to before making this purchase to get a better understanding of the
situation. Sorry for any inconvenience this may have caused you. Thank you
for emailing Urbanflorist.com

Customer Service Representative