Complaint Review: U.S. Bank -
- U.S. Bank United States
- Phone:
- Web: https://www.usbank.com/index.html
- Category: Gift Card, Gift Card Buyer
U.S. Bank U.S. Bank National Association Drained gift card of entire balance before expiration date Nationwide
*Consumer Comment: The definition of inactive
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We were given a US Bank issued MasterCard gift card a couple of years ago. Doesn’t expire until 10/22, so we put it away and kind of forgot about it. We went to use it the other day, and upon registering it (which you needed to do before using it online) I found the balance to be $0! I called and was informed that every month, after 12 consecutive months of inactivity, they will deduct $2 from your balance. I told them I had just activated it that day and they told me, “Well it’s REALLY activates when the person buys it.” So there you go. Even if it doesn’t expire for years they will drain the money from your card if you don’t use it right away. Someone paid $28.95 to give us $25 and we didn’t get to spend a penny of it.
This report was posted on Ripoff Report on 01/24/2018 03:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/us-bank/us-bank-us-bank-national-association-drained-gift-card-of-entire-balance-before-expira-1425038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
The definition of inactive
AUTHOR: Chaiya - (United States)
SUBMITTED: Friday, January 26, 2018
It meant "no transaction." You may read this for further information.
Many companies that issue gift card (e.g. Visa, Master Card, American Express) will do this -- inactive fees -- so that they can get free money. Only gift cards that are not expired are usually speficly issued by a business (e.g. restaurant gift cards). General purpose gift card usually comes with the inactive fees.


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