US Cellular Ripped Off By US Cellular Internet Nationwide

 I purchased a new phone from US Cellular on or about August 2nd. 4 days after recieving my new phone I had accidentally bent the prongs where the charger plugs into. Kepping in mind that I have the protection plan which in it will cover accidential breakage I took my new Galaxy s3 back to our store to have it repaired.

I told the technician what had happened and they told me that they would have to send it out for repairs and the cost would be $50. I told them that I had the protection plan bit that didn't seem to matter to them. They also informed me that the phone would take 3 weeks to fix. I agreed and gave them the phone.

On the 4th week when no one had called me about the repair, I had decided that it was time to call them. After an hour wait to talk to a real person I reached Tech Support. The tech told me that the phone had been back at the store for about a week and that it wasn't repairable. He stated that the phone was deemed abused and therefore would not be replacing my phone. I was horrified when I heard that. I never ever abused this phone..heck it was only 4 days old. I stated this to him but that didn't matter at this point. he simply told me to contact customer service and discuss it with them.

Well, that was yesterday. Their computers went off line again and I have not been able to reach anyone. I can't even go pick up my poor broken phone. I am sooo mad. My protection plan covers this but evidently they don't want to honor that agreement.

Now I am being charged approx. $110.00 per month for my phone and haven't been able to use it. I have a loaner phone but it doesn't have the internet or wifi capabilities.

BEWARE OF US CELLULAR! All phones at the end of this year will not work anyways...Sprint is buying them out and their phones will not work with other companies. They know this and are still selling phones and plans....

Please help me if you can! I don't know where to turn with this mess.

Thank You so much,