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Ripoff Report | US Cellular Review - Palatine, Illinois
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Report: #128287

Complaint Review: US Cellular - Palatine Illinois

  • Submitted:
  • Updated:
  • Reported By: Centralia Washington
  • Author Not Confirmed What's this?
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  • US Cellular P.O. Box 0203 Palatine, Illinois U.S.A.

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Contract was terminated because Cingular ported our phone number, which terminated our contract 11 days early. U.S. Cellular charged us alomst $150 per phone. They will not let us make payments, and will turn the account into collections, unless we pay in full. We can't afford to pay nearly $300. I will never recommend them as a carrier. Does anyone have any ideas on how I can fight this?

Kevin
Centralia, Washington
U.S.A.

This report was posted on Ripoff Report on 01/20/2005 04:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/us-cellular/palatine-illinois-60055/us-cellular-ripoff-unfair-termination-fee-palatine-illinois-128287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
8Consumer
0Employee/Owner

#8 UPDATE EX-employee responds

You SIGNED a CONTRACT to keep service until a certain date

AUTHOR: John - (U.S.A.)

POSTED: Friday, June 08, 2007

When signing that contract you agreed to pay a termination fee for each line of service if you were to terminate before a certain date.

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#7 Consumer Suggestion

I disagree

AUTHOR: John - (U.S.A.)

POSTED: Friday, April 20, 2007

I think the original poster is responsible here, not the carriers.

While explaining the process, most carriers will tell you when you port your number in to them , it will cancel your old service within a certain time frame. Even if they don't, you don't need to be a neurosurgeon to understand that the act of moving your number from one company to another cancels service with the first company. I don't think the new carrier is required to remind you of your contractual obligations with your old service provider.

I belive it is the consumer's responsibility to know what paperwork they signed, and what they have agreed to. Early termination fees are clearly explained in the contract you sign.

I have 4 lines with 3 carriers, and I have ported a couple of times, so I've been around the block once or twice with cell phone companies.

It always comes down to reading and understanding what you sign. It's the best way to avoid this kind of situation in the future.

No, I take that back. The BEST way to avoid this kind of situation is not to sign any contracts at all. You will pay more for your phones, but you will have your freedom.

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#6 UPDATE Employee

Blame Cingular OR yourself....

AUTHOR: Jen - (U.S.A.)

POSTED: Thursday, April 19, 2007

Well, to be honest, the $150 early termination fee per line is clearly stated in the contract you signed w/US Cellular.

You should have checked when your contract was up so you could have avoided that fee. Plus the Cingular representative that you dealt w/when you ported your number over, should have asked you if you were still under contract or should have suggested that you called US Cellular BEFORE porting over your number. But NO the representative did do either of those & why??? Because the Cingular representative didn't care, they just wanted the commission they were going to get from the sale.

You have no one to blame but yourself really, sorry to tell you that. But a smart consumer would have checked their contract date before porting a number over.

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#5 UPDATE Employee

Blame Cingular OR yourself....

AUTHOR: Jen - (U.S.A.)

POSTED: Thursday, April 19, 2007

Well, to be honest, the $150 early termination fee per line is clearly stated in the contract you signed w/US Cellular.

You should have checked when your contract was up so you could have avoided that fee. Plus the Cingular representative that you dealt w/when you ported your number over, should have asked you if you were still under contract or should have suggested that you called US Cellular BEFORE porting over your number. But NO the representative did do either of those & why??? Because the Cingular representative didn't care, they just wanted the commission they were going to get from the sale.

You have no one to blame but yourself really, sorry to tell you that. But a smart consumer would have checked their contract date before porting a number over.

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#4 UPDATE Employee

Blame Cingular OR yourself....

AUTHOR: Jen - (U.S.A.)

POSTED: Thursday, April 19, 2007

Well, to be honest, the $150 early termination fee per line is clearly stated in the contract you signed w/US Cellular.

You should have checked when your contract was up so you could have avoided that fee. Plus the Cingular representative that you dealt w/when you ported your number over, should have asked you if you were still under contract or should have suggested that you called US Cellular BEFORE porting over your number. But NO the representative did do either of those & why??? Because the Cingular representative didn't care, they just wanted the commission they were going to get from the sale.

You have no one to blame but yourself really, sorry to tell you that. But a smart consumer would have checked their contract date before porting a number over.

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#3 UPDATE Employee

Blame Cingular OR yourself....

AUTHOR: Jen - (U.S.A.)

POSTED: Thursday, April 19, 2007

Well, to be honest, the $150 early termination fee per line is clearly stated in the contract you signed w/US Cellular.

You should have checked when your contract was up so you could have avoided that fee. Plus the Cingular representative that you dealt w/when you ported your number over, should have asked you if you were still under contract or should have suggested that you called US Cellular BEFORE porting over your number. But NO the representative did do either of those & why??? Because the Cingular representative didn't care, they just wanted the commission they were going to get from the sale.

You have no one to blame but yourself really, sorry to tell you that. But a smart consumer would have checked their contract date before porting a number over.

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#2 UPDATE Employee

blame cingular

AUTHOR: C - (U.S.A.)

POSTED: Tuesday, August 23, 2005

it is the agents job durring the porting process to inform the customer that if they are still in contract with the porting company, that they will be terminated and recieve the listed cancellation fee. it is an automated process regulated by the FCC. in the contract that you sign with us cellular, it states that if you cancel your contract early, you will be charged $150 per line. the fact that you went to cingular over a company with products that work better and are better priced shows that you are not a very intellegent person. Us cellular is well within their legal right to charge that fee to you. and in my experience, if you are nice to the people that you are working with in the customer relations dept, they will work with you. becasue you didnt get what you wanted and the fact that you filed this clams, shows me that you are not cool. if there is anyone to blame it is the agent that you worked with at cingular, see if they will do anything to make it better, fat chance. if you are a cingular customer, you should have no problem paying a little amount like $300, seeing as that is 2 months of service with them

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#1 UPDATE Employee

blame cingular

AUTHOR: C - (U.S.A.)

POSTED: Tuesday, August 23, 2005

it is the agents job durring the porting process to inform the customer that if they are still in contract with the porting company, that they will be terminated and recieve the listed cancellation fee. it is an automated process regulated by the FCC. in the contract that you sign with us cellular, it states that if you cancel your contract early, you will be charged $150 per line. the fact that you went to cingular over a company with products that work better and are better priced shows that you are not a very intellegent person. Us cellular is well within their legal right to charge that fee to you. and in my experience, if you are nice to the people that you are working with in the customer relations dept, they will work with you. becasue you didnt get what you wanted and the fact that you filed this clams, shows me that you are an a*****e. if there is anyone to blame it is the agent that you worked with at cingular, see if they will do anything to make it better, fat chance. if you are a cingular customer, you should have no problem paying a little amount like $300, seeing as that is 2 months of service with them

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