Complaint Review: USAA Insurance - San Antonio Texas
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- Author Confirmed
- USAA Insurance 9800 Fredericksburg Rd. San Antonio, Texas U.S.A.
- Phone: 800-531-8877
- Web:
- Category: Car Insurance
USAA Insurance USAA Insurance Gives the Run Around, then Denies Coverage...Bad Faith San Antonio Texas
*Consumer Suggestion: All insurance companies issue POLICIES... Did you read yours? Do you have yours?
*Consumer Comment: Did You Or Didn't You?
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After 25 years of being a loyal customer, USAA flubs their accounting/billing and strings us along assuring us everything is fine and we will have coverage so long as we do x,y,z. We do x,y,z, and continue to get hints that we may not have auto coverage. We continue to contact them, assured that the "system" just hasn't caught up with our payments. We have not missed one payment!
After receiving reassurance many times by USAA that we were covered, we gave them the benefit of the doubt and continued to make our payments thinking we had coverage. Otherwise, we would have went to another company for coverage.
The day after Christmas, my daughter got into an accident. Not until we had accumulated $970 in impound fees waiting for USAA to view the car, did they say we were not covered. How convenient. Honestly, what person in their right mind would let a 17 year old drive uninsured???
Don't trust anything USAA says on the phone by their agents. Get it in writing. I will be pursuing a suit against this company.
Deanne
Corona, California
U.S.A.
This report was posted on Ripoff Report on 01/26/2009 12:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/usaa-insurance/san-antonio-texas-78288/usaa-insurance-usaa-insurance-gives-the-run-around-then-denies-coveragebad-faith-san-a-416333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Suggestion
All insurance companies issue POLICIES... Did you read yours? Do you have yours?
AUTHOR: Marcia - (U.S.A.)
SUBMITTED: Saturday, February 28, 2009
Come on.... If you don't know then you should. When you buy coverage you get a WRITTEN policy. That policy is what you paid for. All consumers should learn about their coverages and READ their policies.
#1 Consumer Comment
Did You Or Didn't You?
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Monday, January 26, 2009
Get an insurance card from usaa for your vehicle(s)? What does x,y and z mean? The card would have proved it was in writting. I would have though that after 25 years you would have figured it out. No card meant no insurance. They sure aren't what they use to be.
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