USAA United Services Automobile Association My accounts has been frozen since November 2014, They not provide a reason and I have called them and nobody knows why, They also do not provide Spanish line, because my English is intermediate. San Antonio Texas

On October-November 2014 all my USAA accounts were frozen. I have called several times, but nobody wants to tell me what has happened. All is "under investigation" until today (10 months and still frozen). The bank continues to maintain frozen my accounts and continues paradoxically sending me by mail my bank statements. 

 All attempts to call them has been unsuccesfully. On one ocassion one supervisor hang up the phone because my English is not perfect, my first language is Spanish language. They do not offer Spanish Customer Service. All manner to communicate with them is with the provided phone with an error message that reads: For security reasons, your access to usaa.com is currently restricted. Call 1-877-632-3003 for assistance. (10:45004).

 It is so frustrating to me, i do not know what to do to recover my money.