USPassportNow stole my money by "bait and switch", Internet

I needed to get my passport renewed and back into my hands within one day.  I called USPassportNow's customer service line.  The rep told me I could hand-carry my passport to their San Francisco office; they would provide expedited service and I could pick up the passport within 24 hours.  The rep told me I needed to first register for the service (at a cost of $329), then they would help me.  This was the "bait" in "bait and switch".

After I registered, Matt (another rep) refused to provide the requested service (he said the San Francisco office was too backlogged; I would need to Fed Ex my passport to Washington, DC instead.  Even after I explained that would take too long, Matt still refused to provide the promised service (the "switch").

I then told Matt to cancel my order.  He advised me they would refund $229, and retain $100 as a cancellation fee.  I told him I would dispute the charge with my bank, he threatened me with "dispute charges".  When I asked him to explain more about these "dispute charges", he hung up on me.  (I suspect he may have failed to properly process the refund of the remaining $229; I had to dispute that charge with my bank to get it refunded.  I also disputed the $100, but USPassportNow convinced my bank not to reverse that charge.)

Bottom line:  If you can physically get to a US Government Passport Agency or Center, and you need your passport within a few days, don't use USPassportNow - just hand-carry your passport directly to the US Passport Agency/Center.  (Obtain an appointment first if possible, but if you are unable to obtain an appointment, there's a good chance they will help you if you just show up, based on other experiences reported on the Web.)