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Report: #707334

Complaint Review: USPassportnow.com - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: David M — San Diego California United States of America
  • Author Not Confirmed What's this?
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  • USPassportnow.com Internet United States of America

USPassportnow.com Do not use this website unless you want to lose $130 and two hours of your time , Internet

*Consumer Suggestion: Not true

*Consumer Comment: You cannot hurry the passport.

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Just wanted to add to the complaints about USPassPortnow.com website. 

Basically the site offers "expedited" passport service where you pay a fee and they help hurry the passport process along. Site advertises $130 for process, but after you've paid the $130, they tell you you must pay an additional $170. Also, it's not easy. It's very complicated, you have to have a printer (I do, but I rarely use it so I had to go to the library to print the documents). Then you have to jump through a whole bunch of more hoops. Finally I got fed up and was going to just do the process in person at my local post office, but found out that they won't refund my $130 (because I didn't request 24 hrs later to refund) - anyways, it's just a flatout ripoff and there's no reasonable explanation why they couldn't refund my money. It's an online service so I'm sure the overhead is next to nothing. 

Also, they don't have an address on the site. I wanted to throw some small claims court paperwork at them to scare them into giving me a refund but since there's no address I can't. Anyways, $130 is too much money to just throw in the dumpster without at least lodging a complaint. Once again, do NOT use this website, try a different one, or do it in person. 

This report was posted on Ripoff Report on 03/17/2011 01:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/uspassportnowcom/internet/uspassportnowcom-do-not-use-this-website-unless-you-want-to-lose-130-and-two-hours-of-y-707334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

Not true

AUTHOR: Josh - (U.S.A.)

POSTED: Sunday, March 20, 2011

You CAN expedite passport processing, to some extent, by paying a $60 fee and requesting the expedited passport processing service.  The Department of State has instructions on exactly what to do. 

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#1 Consumer Comment

You cannot hurry the passport.

AUTHOR: Inspector - (USA)

POSTED: Friday, March 18, 2011

Trust me on this one.  Being a government employee I can tell you that the only way to "expedite your passport is to fill out the forms correctly the first time and use a faster mail service.

Use the official government website for passports and don't fall for the scam of paying for faster service.  It's the government, no one can speed them up except you.  If you have problems understanding the forms get a friend to help, or call the help line.

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