Complaint Review: VERIZON WIRELESS - Bellevue Washington
- VERIZON WIRELESS Post Office Box 96082 Bellevue, Washington U.S.A.
- Phone: 800-922-0204
- Category: Cellular Phone Companies
VERIZON WIRELESS So-Called Premium Retailers Pretend to be "real" Verizon stores Bellevue Washington
*REBUTTAL Individual responds: I hear you
*General Comment: Premium Retailers and the Like!
*UPDATE Employee: Dont judge every Premuim Retailer the same.
*UPDATE EX-employee responds: Clueless and didn't do homework.
*Consumer Suggestion: OK..This is how it work and how Wal-Mart does it.
*UPDATE EX-employee responds: never use the authorized dealer!
*UPDATE EX-employee responds: THIS IS TRUE
*Consumer Suggestion: Let's be clear
*UPDATE Employee: Technicality....
*Consumer Comment: Still wrong
*UPDATE Employee: I do homework everyday......IT'S MY JOB.
*Consumer Comment: Still wrong. Can you hear me now?
*UPDATE Employee: What isn't cheaper at wal-mart...even the service.
*Consumer Comment: Verizon/Cell Phone Provider Game
*UPDATE Employee: Take some pictures of the store, otherwise, you didn't do your homework.
I discovered the hard way that just because a store has the Verizon signs and sell phones and accessories, doesn't mean they are a "real" Verizon store. I bought my new Cherry Chocolate phone at the store nearest my home thinking it was a real Verizon store. Little did I know it wasn't. In fact, I ended up paying $80 more for the phone because it is a Premium Retailer.
I'll bet most people who walk into these places think they are walking into a real Verizon store. The clerks tell me they can do anything the other stores do, except billing. They don't tell you, however, that you are being ripped off on the prices.
After this happened, I searched and searched and finally found a full-page ad in the LA Times that says is teeny, tiny print, that "Equipment prices, rebates & return poly vary by location. Premium Retailers may impose additonal equipment-related charges, including cancellation fees." There is nothing in the store that indicates this is going to happen.
I consider what they are doing fraud! Customers should be told BEFORE they make a purchase that they are paying extra because they happened to walk into this so-called Premium Retailer. I would have driven the extra few miles to the real store if I'd known this.
Rancho Belago, California
This report was posted on Ripoff Report on 10/15/2007 06:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/bellevue-washington-98009-9682/verizon-wireless-so-called-premium-retailers-pretend-to-be-real-verizon-stores-bellevue-278907. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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