Verizon Wireless ,Catonsville, MD At Verizon Wireless -Why pay for what you want - when you are schemed into buying everything else? Catonsville Maryland

i am a store employee at verizon, and although i don't know what phone you have, it sounds like your memory card needs to be formatted to your new phone.

if you put the card in your old phone to save your pics, then you'll need to get those pics on your computer then put the card in your new phone and format the card IMPT* (formatting a card will erase everything on it, so make sure your stuff is on your comp.) once the card is formatted you should be able to put your pics. back on it and into your new phone.

hope that solves your problem.

also, you probably are tired of all the "policy jargon" but most of the time the machine that we use to transfer ino (cellebrite) doesn't support the ability to move photos/videos. and verizon has been sued over things like having a cust. email stuff through our system and accidently getting the wrong info back.

verizon is a big company and with that comes lots of leagal stuff, i'm sure the people in the store weren't just making you buy things, they were just offering a solution to your request of keeping your photos.

as for the monthly data requirements, we do have some devices that don't require it (centro for one), but we get so many people in the stores with outrageous charges because they ended up using those features w/o the unlimited data packages, that we really try to steer the cust. into a device that they don't have to worry about every time they open their bill.

Once again I am amazed......

There are several ways you can get your pictures off of your phone.

1. Bluetooth
2. Picture message
3. Download to computer via data cable
4. Memory chip

Ok, here are the reasons why only the memory card would work for you:

1. Verizon Wireless purchases phones made specifically for them. When the order is placed it is requested that the Bluetooth functioni is blocked so that it will only work with a Bluetooth headset. Because this is done, it is not possible to bluetooth pictures from 1 phone to the next. Now, I do have to say that this is based on my experience. I have 2 cell phones from 2 different providers. My Verizon bluetooth will only work with a headset yet my other will do what ever I like. I can actually bluetooth pictures, music and video to my computer and from my computer to my phone!

2. Picture messaging requires that there be service to two both phones. They couldn't send your pictures to your new phone this way because either there wasn't any service to your new phone or your old one.

3. To download from your phone to your computer via a data cable usually requires that you purchase additional software depending on your phone. I know Motorola requires that you purcahse Motorola Phone tools which from my experience comes at a cost of close to $20. Nokia on the other hand does require additional software but it is a free download from Nokias website.

I am sorry you feel as though you were scammed into spending more money but this is not because of the store you were at or the training they recieved. This is just another way Big Business has to get in your pocket. The unfortunate part is that they are doing this so they have the funds available to purchase up companies that don't lock thier bluetooth and offer other services and such as Alltell.

The only option you have to avoid all of these issues is to find the company you feel offers the services you require at a price you find fair and then purchase your phones directly from the manufacturer. The unfortunate problem is the cost of the equipment and the inablity of the wireless company to insure the phone!