VERIZON WIRELESS American Cellular Wanted to Charge A restocking fee on a defective phone! Conway, South Carolina

I recently purchased a new Eris 6200 Droid to upgrade my service. I bought 2 of these. The first problem I was having was I had to charge the battery 3 times a day. I went back and they gave me a different battery, that still didn't solve that problem, I ordered a larger capsity battery, well now I am only charging it 2 times a day. Well I placed all my phone numbers and email address info into the new phone. I get a text that I have an update ready to be installed. I followed the instructions, when it was finished, all my phone numbers (all 3000+ of them) were gone. I called customer service, they said well this may have been a fluke. I said I do not trust this phone if everytime it gets an update I lose everything. Well the other Droid went on sale a day later the Motorola Droid Buy 1 Get one Free. So I asked about swapping out my droid for a Motorola Droid. I have sent in the rebates for the phones I already have but was only going to take 1 not 2 of them so the phone price was still in their favor. They wanted to charge me a $50.00 re-stocking fee for the different phone, or would swap me out for a phone of the same type( The phone I now do not trust to keep my life in) So I called Customer service  and I get a woman whom could not speack broken english at best, she was rude, and obnoxis, so I hung the phone up. What made them think I would want another phone of the same brand and model, that does not hold a charge worth the hoot, wipes out hours of phone number programing is besides me. This will be my last time with Verizon. When this contract is out I will be looking at T-mobile. I was forced into Verizon when they aquired Alltel which I was very Happy with. So people before you select a carrier, you may want to shop around, My experience with Verizon is not very happy, but it is an expensive lesson.(I also pay over 200.00 a month for this service) One I hope you can advoid!