Complaint Review: Verizon Wireless - El Paso Texas
- Verizon Wireless El Paso, Texas USA
- Phone:
- Web: www.verizonwireless.com/rebates
- Category: Cellular Phone Companies
Verizon Wireless Verizon Misleading rebate information at point of sale/purchase El Paso Texas
*Consumer Comment: It is yours
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Dear Verizon, I’m crying foul on your rebate service. I only bought the phone I bought because of the rebate. The smooth salesman was very good about stressing to me that I could “only submit the rebate forms AFTER 14 days,” which was fine since our family was leaving on vacation the very next day. He said this no fewer than four times while he took my credit card, and even wrote it at the top of the form.
In my head, I only understood I needed to wait to submit the form. Never once did he mention that there was a 30-day deadline for submitting it. And of all the bold or upper cased copy on the rebate form, the deadline is in the middle of the very full page of text, only near where you sign your name after completing the form. So, I was a bit beyond 30 days and now have been refused the rebate.
I’m curious now, too, if this deadline was shared prominently on the rebate advertising in the store. I would encourage you to improve marketing, communications and clarity related to this and also would like my submission to be reconsidered. Thank you.
This report was posted on Ripoff Report on 10/07/2013 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/el-paso-texas/verizon-wireless-verizon-misleading-rebate-information-at-point-of-salepurchase-el-pa-1090038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
It is yours
AUTHOR: MochaG - ()
SUBMITTED: Tuesday, October 08, 2013
There are quite a few red flags in your story and you did not pick any up at all. First off, I have never heard of waiting for 2 weeks before submitting a rebate form. It does not make sense to wait to send the form because the retailer should not need to submit anything to the manufacturer in order enable your purchase qualification. If there is such a thing, I would never buy the product.
Second, any rebate form always has a dead line. There is no indefinite refund for any purchase and it is a common sense. Thinking that you can do it whenever you feel like is nonsensical.
Last, buyers need to read any document they got. You were given 30 days to submit the form. Let's say the sale person was right about the first 2 weeks, you still have plenty of time to look at the form. The deadline date is at the right location -- where you sign -- so there is no complaint about it.
Therefore, you play the main reason of this situation. No sale person will tell you anything that may affect on their sales. Whenever you buy anything, scepticism is your friend unless you trust the product & person in the first place. You need to keep asking yourself that if this deal is too good to be true? What is the catch? Never believe everything that comes out from a sale person. Also, verbale agreement/contract will be voided if there is a written agreement/contract. If you buy anything from a big company, expect to read their writtent agreement/contract and do NOT listen to whatever their sale person tells you.


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