Complaint Review: verizon wireless - Elgin Illinois
- verizon wireless ww.verizonwireless.com Elgin, Illinois United States of America
- Phone: 8009220204
- Web:
- Category: Cellular Phone Companies
verizon wireless Over billed me by $216.86 that they acknowledged was an over billing but wanted after supervisor approval to credit me over future billing cycles. Over Billed for data minutes on their data sharePlan that were never used Demotte, Indiana
* : Your story makes absolutely no sense
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I requested Verison Wireless' SharePlan for data useage for my daughter and myself. The plan allowed us 700 minutes and in this current billing we used 104 or the 700 minute allowance. I was charged the standard rate which is $6.99 for 71 minutes used, my daughter however was charged $224.87 for 33 minutes that she used. When I notifed the Verizon representative thye acknowledged the error and said that they would credit my account $216.86 which would be deducted from future billings, but only after the supervisor approves it which hasn't occured for the last 4 days. In other words they are going to credit me over future billing periods with my own money that they acknowledge doesn't belong to them. If I pay the bill over a two month period even if the supervisor approves the arrangement they will be using my money to invest that doesn't leagally belong to them. Last time I checked this would be considered a white collar crime. I called them and told them that I would subtract the $216.86 over billing amount from the $359.29 monthly bill I received and pay them the balance but this wasn't good for them. I am going to pay them the difference only on this monthly bill. Where do I go from here?
This report was posted on Ripoff Report on 08/14/2009 05:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/elgin-illinois-60123/verizon-wireless-over-billed-me-by-21686-that-they-acknowledged-was-an-over-billing-but-480129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1
Your story makes absolutely no sense
AUTHOR: Bikebryan - (U.S.A.)
SUBMITTED: Monday, August 17, 2009
Your story make no sense whatsoever. Why?
1. There is not shareplan for data usage.
2. Although there is a 700 minute shareplan for phone calls, data usage is NOT shared, never has been and probably never will be. VZW plans do bill $1.99/mb for any data used on a Basic or Select level; it is only free on Connect and Premium plans, or if you have a VPak on the line.
3. Depending on the amount of the adjustment, 24 to 48 hours is a minimum time frame for it to be approved. If it needs to go above immediate supervisor level, you have to add at least one more day for each level it has to go up to. Based on your description, 48 hours should have cleared it UNLESS people were off or on vacation, which does slow things down.
4. White collar crime? Nice try. So, if you are just one day late paying your bill, then are YOU guilty of white collar crime, since you could potentially invest that money that does not belong to YOU?


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