Verizon Wireless Service was never activated. Yet they still are billing me Elgin, Illinois

In December of 2009 I received an offer from Quest Communications for a package deal, telephone service, wireless phone service and High-Speed Internet.  The agreement was for the service to begin on 1-4-2010 with the wireless service being provided by Verizon.  I was gone for the rest of December and when I arrived home on January 3rd, I was confronted by my current cell phone carrier, UNICEL, with having to pay a $200 penalty for early termination of their contract.  The next morning I contacted Qwest and cancelled my order for the package deal which included wireless services to be provided by Verizon.  The following morning, January 5th, I mailed the Verizon telephone and all their equipment back to them at the address from which it was sent:  4320 North Sylvania Avenue, Dallas, TX  76137.  Now I am being bombarded with telephone calls claiming they never received the phone and they continue to bill me for services never activted and never received.  This is outrageous and I question the practices of this company.  I am going to go to The Legal Aid services here in Duluth and see if I can get these people off my back!