Verizon Wireless Victra Took my money for pre-paid phone service and didnt give me service or my money back Independence Kentucky

I went into the local (Victra) Verizon store in Independence Ky, on March 31,2018 to make sure I could get pre-paid phone service for my daughters phone, instead of just going to a local dollar store and purchasing the pre-paid card myself. I wanted too be sure I could do it before i bought it and just wasted my money, so that is why I went into the store. Well I told them what I wanted, and was informed, YES, I could get service. So I paid $65.00, and then told they cannot give me service because the person I bought the Phone from still has it associated with her account, and for me to come back in on Monday to get my money back.

So Monday comes around I go there and they tell me that my money will be refunded back onto my card within 24 hours. And so in 48 hours my money still isnt on there. So I call the customer service myself and they tell me that they dont know why I was told in 24 hours because it takes 3 days for it to be refunded and I would have to go to my local store to get my money back. Ok i wait the three days and go back into the store today April 6, 2018. The manager Bret said i am not giving your money back on pre-paid services you are just SOL, Im assuming means s*** outta luck, and I asked for the district managers name, he would not give it too me. I told him I would contact the Cops, he said have fun with that.

I mean I clearly went into this store to be sure I could get service, or I could have just bought the pre-paid card myself and just lost my money. I PAID for service that I did not get, and was told by their associate that I could get my money back, by their customer service, and here I am still havent received NOTHING.... All I want is the money I paid or service for my phone... PLEASE HELP.........     I do have my receipts for what I paid but not sure how to upload them....