Ripoff Report Needs Your Help!
Report: #519157

Complaint Review: Verizon Wireless - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: J Bunting — jasper Florida United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Verizon Wireless Internet United States of America

Verizon Wireless Deleted all my money on my prepaid account when taking over Alltell U Prepaid. Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Last December I bought my children Alltel U Prepaid phones and activated their accounts with Alltel.  I never had a problem with Alltel.  I paid the account and occasionally went a day or two over the renewal term before I put more minutes on the phones.  Every time the remainder of the money was waiting for me to extend the prepaid term by a month, or two, or more dependent upon how much money I placed on the account.

Then Verizon comes in and takes over the Alltel prepaid phones.  They bragged about how much better it would be.  Better coverage, better terms...blah blah.

The first time I went a little over the time limit on renewing, Verizon zeroed my account(s) out.  In one electronic axe swipe I lost over $100 of prepaid time. 

All I could get out of Verizon is a sorry from a customer service agent who has little to no influence over the company and little to no power to do a darned thing about the situation.

To make it better, there prepaid customer service number has no option to speak to a live person.  I had to call a different area and then get the customer service agent to sneak me in the back door to a live prepaid customer service agent.

This report was posted on Ripoff Report on 11/03/2009 06:23 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now