Verizon Wireless No Bill Sent Slidell, Louisiana

Yeah the Unicell merger was a little more difficult for us employees as well as you the consumer. No disputes. It was literally one day you come in and it's like.. so yeah.. remember that training a while back.. you're getting calls. It sucked all around. In regards to I never recv'd a bill now I can't fathom why I have a balance. He's right and you don't have to be "psychic" or "all-knowing" to know that. No offense. When you had questions about the merger or when billing came out, it doesn't sound like you sat back and went.. Oh it'll all work out. It's sounds like u got on the phone and either got corrections made or explainations given. Huge difference. And with the suppressed billing. That does not magically or accidentally happen in any way. That is either a change made online or we can do it in care. Either way that's proof positive by her knowing the exact term for the option, she knew an outlet to reach us. Whether thru my verizon or by calling care.

As a victim of a similar merger between Unicel and VZ, I can understand how hectic (and confusing) the whole process was.  It was a HUGE mess.  Even with all the info I got in the mail from both companies regarding the merger, a lot of things were not clear.  Much of the information from both sides was conflicting...one could say that the right hand did not know what the left hand was doing throughout the whole process.  With billing cycles and due-dates varing from one company to the next, I could see where this victim (errr...customer) would not be clear about when the bill is due.  Besides, I would want to know exactly what I was paying for before forking over a single dime.  Unlike biker dude, who knows *everything* about VZW, the average customer is not all-knowing/seeing/understanding.  Nor are (most) consumers psychic or clairvoyant.  I'm not familiar with Alltell but, in my case, the payment due-date DID change.  I think that sending you to collections after two months was a tad bit steep but it isn't surprising.  I mean, c'mon, look at all the nasty, insultive, defensive responses from so-called consumers that feverently defend VZ and try to discredit the complainant.  And I don't really give a flip about what biker dude has to say...it can go stoke it's ego somewhere else.  Wow, it's sooo knowkedgeable about VZWs policies and procedures. Oooo!!! I wish I could be that smart. 

You had a bill with Alltel.  It came out at the same time every month and was alwasy due 20 days later.  OK.  That's cool.

Now you have converted to VZW.  Guess what?  The bill STILL comes out on the same day your bill did when it said Alltel on it, but they give you even LONGER to pay it.  They give you 25 days.

The fact that YOU neglected to realize you had not paid the bill is in no way the fault of the company.  Did you just figure that since you didn't get a bill you just didn't owe anything?  We all know better.  A simple phone call to #BAL or *611, both commonly known numbers, would have told you your balance.

Me thinks you are just looking for something to cry about because you are unhappy that precious Alltel sold itself to VZW.  You may not like VZW but guess what - they have THE best CS ratings of any Cellular Service in the nation.  That says something.

I would recommend that you sign up on the verizonwireless.com webpage for my verizon. As the acctholder, you would be able to view and pay your bills and you can change from paperless billing to paper bills so that you can begin to recieve the bills in the mail. The reason you were referred to Financial services is because you were more than 30 days behind on your acct. This is common practice. You can also make payment arrangements with them to prevent service interruption. Hope this helped.