Report: #1356054

Complaint Review: Verizon Wireless

  • Submitted: Tue, February 14, 2017
  • Updated: Tue, February 14, 2017
  • Reported By: KevinO — kirkland Washington USA
  • Verizon Wireless


Verizon Wireless Pre-Paid phone rip-off Internet

*Consumer Comment: You poor helpless sole

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I've had a cell phone with Verizon service for about three years. A few weeks ago I went into a Verizon Store to reduce my pre-paid account to $30 a month from $60. I found to my surprise that I had a balance on my account of over $400, which could only have happened if I were being charged over my customary $60. They told me that they would bill me on that amount till the account was empty and I could then renew. I talked to both a person and the desk and on the phone. 

Yesterday my text service stopped working. I called in at the national Verizon number today and spoke to a woman who explained that not only did I have to pay the monthly, but that I had to also pay an amount of $5 or $10 before an April "expiration date". I assume this is where the extra money came from on the previous plan. I asked to talk to a manager, who told me not only did I have to make the payment but I could not recover any of the money in my account at any time. In other words if I transfered my account they would keep my $400. I asked how they justified this and he said "we aren't a bank". He refused to do anything to fix it and said I should have read the fine print in the contract. So now no matter what I do I'm going to be stuck with Verizon holding some of my money and if I leave they won't refund any of it. 

I know this sounds bizarre but that's their "policy". How they get away with it I don't know. My only option is to get out when I have the smallest amount of money in the account but there will something in there I will never recover. 

Kevin, Kirkland, Washington 

This report was posted on Ripoff Report on 02/14/2017 03:05 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

You poor helpless sole

AUTHOR: Robert - (USA)

Oh yes the big "evil" company kept taking out money from your accounts and you had no idea.

After all you NEVER checked your bank account to see if they were taking out more than you agreed to, and you NEVER ever checked your balance on your phone by logging into your account or calling #BAL.  After all why should you do that, there has to be someone else that would do this for you right?   Well there was they are called Parents but that sort of monitoring generally ends when you turn 18 and (hopefully) move out on our own shortly there after.

Oh and NO I do not now or have I ever worked for this or any cell phone company, and how to check your balance took about a 30 second Internet Search.


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