Report: #1414151

Complaint Review: Verizon Wireless - Internet

  • Submitted:
  • Updated:
  • Reported By: Ms Lorna — CARROLLTON Texas United States
  • Verizon Wireless

    United States

Verizon Wireless Verizon Cellular Service Rude customer service and overcharging Internet

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I bought a Verizon cell phone online in 2016 for a very high price.  But it is a nice phone.

I had a plan that was far to big for my needs and attempted to lower it but never realy succeeded in changing the price for service very much.

At the end, when I was able to transport the phone and the number to another carrier, I had a remaining balance.  I contacted the company to arrange payment plan for this.  As usual, there are long wait times and they have to ask everything but your blood type before they speak with you.  At any rate, I initially spoke with a very nice woman two weeks prior to making the switch and we discussed setting up the payment plan for the remaining balance on the phone and the final phone bill.  She extended my time for two weeks - through to November 30th.  I got everything done ahead of that date and called the following day (Nov. 29th 2017) to finalize things with Verizon.

I have to say that any time over the past two years I've tried to access my Verizon Cell account, I've always had to change the password, the old password would never work.  So that is poor service there. 

So today, I started with a young lady on the phone.  Finally got through all their hoops to jump through so they could actually speak to me about the phone.  We set up a payment plan with dates and amounts.  Then she put me on hold saying she needed to refer to someone else.  I waited and then got an entirely new person on the phone.  I had to begin the whole process again, including verifying my identity.  I  went through everything again.  All the while she was apologizing that I was disconnected from the first person.  Okay, so we went through all of it again and then the same thing happened again.  I was abruptly on the phone with someone who ultimately identified herself as "Cindy".  Cindy does not belong in customer service.  She did not seem understand that having to start the whole process with yet another person would make me irritable.  Really?  Anyway, we worked down through everything again.  She was rude and should have just gone home.

Important points, the first lady I spoke to 2 weeks ago, gave me 2 weeks to get everything switched to another phone provider.  That was apparently a lie.  I am being charged for the whole month of service through the end of December even though today is November 29th.  Because I magically tripped over into the next month of service and they can't do anything but charge for the whole month.  I do understand since they don't have calculators and computers to do the math for them, right?  LOL.  Cindy was rude from the start and I was angry from the start because of being shuffled around as I was.  Ultimately, she hung up on me, even though I calmed down and let her go through her thing.  But suddenly, silence from her end of the phone.  Here's the thing, I'm not paying for the month of December 2017 because they are not providing anything to me for that month, absolutely.nothing.  It's just a way they get more money for doing absolutely nothing!!

This is nice income for a place that can get that kind of thing going, don't you think?

So what I want from Verizon is a simple pay plan for what is owed and I do not want to pay for a month of service that has not even started yet.  The start date for the service that has not started would be December 1, 2017.  Today is November 29, 2017 and I stopped using their service yesterday. Since they apparently can't forego that charge for the month of December, I'll figure it out on my own.

The other thing I think Verizon really needs to improve on is their ways of dealing with customers.  They are among the most hated companies in America because of this.  They are what I call a company that "harvests" their customers not "serves" their customers.

This report was posted on Ripoff Report on 11/29/2017 01:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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