Complaint Review: Verizon Wireless - Internet Internet
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- Author Confirmed
- Verizon Wireless Internet United States of America
- Phone: 800 922-0204
- Web: www.verizonwireless.com
- Category: Cellular Phone Companies
Verizon Wireless VERIZON CHANGES UPGRADE POLICY, Internet
*Author of original report: Verizon tries to trick consumers into signing a new contract!
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Verizon Wireless has a new policy that existing customers with unlimited data plans are no longer allowed to upgrade and renew their existing plan. The only way to keep your unlimited data plan is to pay FULL retail for devices.
Verizon has kept this fact quiet and you will not be notified until you sign the 3 foot long reciept type contract renewal form at the store (that is if you take the time to read it).
I have been with Verizon for years and am soon out of contract on three of my four lines. I will be leaving and going to AT & T.
If you currently have Verizon and wish to voice your displeasure with their new policy email their customer service. On the Verizon website there is a "contact us" option go to email us.
I am incredibly disappointed in a company that we have used for along time. One more sign of corporate greed taking over.
This report was posted on Ripoff Report on 07/17/2012 09:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/internet/verizon-wireless-verizon-changes-upgrade-policy-internet-913241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Verizon tries to trick consumers into signing a new contract!
AUTHOR: Roxanne - (U.S.A.)
SUBMITTED: Saturday, July 21, 2012
I have uploaded pictures of the upgrade screen which was on Verizon Wireless this morning. When I called and asked why the option to keep my existing unlimited data was an option I was told " We are sorry it is a mistake that the option is on our website, if you would have chosen this option we (Verizon) would have automatically switched you to the 2 gb option".
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