Report: #648648

Complaint Review: verizon wireless

  • Submitted: Thu, October 07, 2010
  • Updated: Thu, October 07, 2010
  • Reported By: Cristina — riverside California United States of America
  • verizon wireless

    United States of America

verizon wireless verizon wireless corprate gangesters, Internet

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I purchased verizon wireless service of june 12th 2009, and ever since I have gotten their service I have had nothing but horrible experiences. They charge way too much for their services, and their costumer service is poor. Their costumer service representatives are located in India and the Philippenes for their billing department, in the year or more I have had their service I have had 22 issues with their billing department. They have disconnected my lines after 12 days of the bill cycle, which they knew my pay cycle of the 30th of each month, but I get payed the 15th of each month, I have had my line disconnected 8 times. Every time I have called and explained my pay cycle they told me they could not accomudate me with the bill cycle. And each time I reconnected they charged me 15 dollars each line totaling 30 dollars and could not do anything for me. The very last time my phone was disconnected for one day I payed them on the 4th $278.00, the billing representative from their call center in the phillipines, did not tell me their were data charges for one day of disconnection, of $348.32, when I called back for my next bill in August, I asked them to explain the charges to me, and they said that their was explanation on my bill. And that the billing service representative should have told me on the 4th of july when I made my payment. Verizon wireless are cell phone gangesters! because so many people have them they have 40 million costumers, more than any cell phone company, they can get away with murder. The costumer in their company does not matter! My advice for any one thinking of purchasing their services, are better off going to sprint pcs, I had them for five years before I switched, basically because I wanted a new phone for good price and they were selling me on it, I will never do business with verizon wireless ever again and any friends of mine I would recommend them to never use thier service and go with someone like sxxxx (((REDACTED))) , which gives the same call, internet, and mobile quality that they do or Txxx (((REDACTED))) service which I have now. There is a reason, they have 5 jd power and associates awards, but take it from me if your a loyal costumer to a company and you plan on staying with them for a awhile I would not do it with verizon wireless at all. I promise you you will be dissastified at the end of two years. Thank you for reading this, wish you good luck! sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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