Verizon Wireless Michelle Berges opened an unauthorized account in my name, switching me from a $35/month auto pay to another plan at $48/month. Mind you, I had a flip phone! No one at the Lakewood store was capable of assisting the removal of this new account and flat out told me if I didn't pay the bill they will simply turn it over to collections - which they would. Run and run fast away from any Verizon store. Take a look at the employees and listen to them, they are a cult, they are all about the same age, talk the same language, dress alike (red sneakers). They lie and their managers will back them up all the way. Verizon is good to their employees but not their customers. Lakewood Colorado

Verizon Store, 355 S Wadsworth Blvd., Unit C, Lakewood, CO 80226 - must be con artist, scammer, liar, wear red sneakers and speak Verizoneese in order to work there.  Employee #1 opened an account for me, unauthorized, switching my service from $35/month auto pay to $48/month billed.  I had a flip phone, why would I ever want an upgraded account.  When I confronted Employee #2, he said there was nothing he could do to un-do what #1 had done.  Asked to speak to the manager, he said he was the manager.  

Immediately left Verizon Store and walked around the corner to AT&T where I transferred my account.  Verizon now bills me $48 and will turn the bill into collections, ruining my perfect credit score.  They are monsters and cannot be reasoned with.  They take excellent care of their scamming employees and care less about customers.  The company is so big they cannot be reasoned with - I'm looking forward to the fall of this giant!