Verizon Wireless Lie's all LIE'S Nationwide

I just signed a 2 year contact with verizon and less then two months later my screen went black. So called verizon and I was sent a new phone. I had it set up and I was able use my new phone that same day. I then placed the phone with the screen issue in the return box to send it back. Later that evening some one broke in to my car and stole it, not knowing that phone was worthless. I called and spoke with a rep from Verizon and let them know what happened and I was told as long as I sent in the police report I would not be charged. That was a lie. I went on my verizon account and seen that I was charged 399.99 for the phone. I then tried to pay my past due balance and I was charged 546.21. That includes the past due amount and equipment amount that I was told I didn't have to pay and my current balance that wasn't even due yet. I haven't been able to get a refund or anything. I asked me if a store credit was o.k and I said no. 

I have called over 30 times and have went in to the store and still have got the run around. No one has helped me about this matter. 

Issue number two.

I went in to the store and brought a tablet that was on special for mother's day. I was told I would not get charged until the tablet ships 06/08/14, LIE'S ALL LIE'S the tablet shipped 05/29/14 and endless to say may card was charged and that left all my other bills unpaid. And that added up to 175.00 in over draft fee's and all I was told is sorry and we are unable to pay your for our early shipping mistake.

At this point I can't help but be pissed