Report: #1353693

Complaint Review: Verizon wireless

  • Submitted: Thu, February 02, 2017
  • Updated: Thu, February 02, 2017
  • Reported By: Rob — Tallahassee Florida USA
  • Verizon wireless


Verizon wireless Upgrade to hell Nationwide

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 I used to have a Samsung Galaxy s5 I loved the phone, I really did. I had extra batteries it was the perfect size etc. When the note 7 came out I decided to upgrade, of course then I was told that I had to return the phone for anow exchange. I told them I just wanted my old phone back, they said no. So I went with the s7 edge, it blows compared to the note 7 also they must've given me a refurbished model as the speakers are warped and the GPS does not function at all. They disabled my phone and told me that I would get a box in a few days to return it. I waited 3 weeks no box came so I tossed the note7. A week later their box finally came. Then verizon sent me a message that I would have to pay for the note 7. So now I have to pay 1000 dollars for a disabled note 7 I don't have and I am paying 800 dollars for a defective s7 edge that I never wanted in the first place. No one at Samsung or verizon can or will help me. F verizon jacked me for 1800 to get a broken phone. Do not do business with these people! They do not care about their customers.

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