Complaint Review: Verizon Wireless
Verizon Wireless Verizon Not Standing by Their Own Words Nationwide
*Consumer Comment: I will not do business with a corrupt company like verizon wireless who calls the police to their customers when they are just trying to get their refund like verizon promsied in 2009
*Author of original report: You weren't part of the transaction.
*Consumer Comment: The full story
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Verizon is refusing to stand by a trade promised in writing: Verizon Chat ID #753605831989609345 Chatted on 01/20/2017 at 23:16:57. This is a copy and paste of the exact words of the Verizon Wireless representative: "Verizon So what I will do is to initiate a request to have your account checked. Then I would need to partner you with our Trade in team at 800-416-8894 and they can and will be able to provide the promotion where you can trade in your phone even with cracked screen and you can choose from HTC, LG or Motorola. Verizon For your added convenience, I will note everything we have discussed today so you will be assisted properly and for a speedy assistance." They now refuse to honor this after what I estimate to be 20 hours of subsequent phone calls and trips into the store to complete the trade above.
This report was posted on Ripoff Report on 02/04/2017 09:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/nationwide/verizon-wireless-verizon-not-standing-by-their-own-words-nationwide-1354115. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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