Complaint Review: Verizon Wireless
Verizon Wireless Verizon or Apple? Who is to blame for the hundreds of $$ spent on false data charges Nationwide
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I've been a customer of Verizon Wireless since 2009, I was due for an upgrades so I went ahead and upgraded to the Iphone 6Plus in October 2015. Everything seemed okay I guess for the next month well until January when my bill was through the roof! I called Verizon concering these data charges that were all knew for us since I've always been with Verizon and came from another Apple Iphone. I argued with Verizon Wireless for 11 months before someone from their executive team finally reached out. This executive said she "investigated" and someone found those charges to be from the phone. She mailed me out a new phone and
I switched phones out in January 2017. I haven't been over 12g's now for 3 phones! So how can i go from somehow using over 50g's a month with this previous phone from out of nowhere. (before I upgraded my bills were normal) back down to normal again when I switched to the phone she mailed me out on December 27th? The phone was defective and they knew it! I paid over $7000 in charges for that time period while I had the defective phone and they didn't care at all! Now i'm using my new phone, boxed up the old one and here we notice there is no return label. I was advised to dial 611 off my device and request one. Well i did that for 6
months, from January 2017 until June 2017. I would call, speak with a rep sometimes multiple reps and be promised that one was on the way. It would never show, after multiple months calling up 3-4 times a week I finally spoke with a customer rep who gave me the physical address to their Texas warehouse. she advised me to mail it back myself. I did that was promised that I would be given the money back as the form of a credit in the amount of the cost it took me to ship it out myself. Now in between there my services were suspended even though I was promised it wouldnt be because they added the price of the phone to my bill.
Our services were suspended at least 5 times that I can think of off the top of my head due to that charge being on my bill for not returning the phone. Every time I was promised by a rep that they placed that amount on hold. But then when I would call Verizon when I would notice our phones were suspended I would be told to suck it up and pay the $549.99 because it's been over 60 days! I would reply with I've been trying every way possible to get this defective phone back to you guys it's Verizon who is causing this issue! Then every time it would be suspended a reconnect fee of $60 would be added onto my bill as well as a late fee! This is NOT
RIGHT!!!! I want my money back for all those data overages and all the BS I had to endure from suspended phones, spending multiple hours on the phone with Verizon requesting a label!!! Watch your data usage like a hawk and if you see crazy amounts of overages persue it don't pay it like i did because I needed a phone for work and school!
This report was posted on Ripoff Report on 06/22/2017 08:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/nationwide/verizon-wireless-verizon-or-apple-who-is-to-blame-for-the-hundreds-of-spent-on-false-1380726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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