Verizon Wireless Verizon, what a disappointment. They have now sent me to collection over their mistake! Orlando Nationwide

So I talked to a sales rep with Verizon, which was direct with the company. He did not disclose the entire truth about the plan I opted for.

I had them deliver the phones and when I finally got the truth about the plan, I choose to return them within the time frame allotted to return a new device.

I verified they were received by Verizon and called multiple times to make sure everything was ok.

They assured me it was, well I am just told whatever to get me off the phone.

I keep receiving bills and keep calling back. I am always told that they see what is going on and they will have to call me back to follow up.

Never get a call back and keep getting bills.

Now they have sent me to collection! What a rip off company, I cannot believe their customer service has dipped to such low levels.

I would never recommend them to anyone, I once again I am on the phone with them. Sure it will be another 4 hour conversation with zero resolution.

This is my first post on this forum as most company’s usually understand frustrated customers and handles them in a professional manner.

Not Verizon, they DON’T CARE!

If any Verizon rep is reading this, please respond and I will be happy to work with you to resolve this issue

Chad