Verizon Wireless VW Verizon Wireless lies about plan prices and rips its customers off. Nationwide

Verizon Wireless Sucks!

It seems as though everywhere you look you’ll see someone on a cell phone. Smartphone’s have become as American as Apple pie. And while monopolies are supposedly illegal, a closer look reveals disturbingly similar pricing between all major cell phone providers.  This said, cell providers know this and have no qualms with screwing the consumer. Today, I will share my most recent experience in my ongoing saga with Verizon Wireless.

On the 10th of May, I called Verizon Wireless to inquire about a billing date change. They informed me that I could only do that once the balance was paid in full (the 10th was my normal due date and I was prepared to pay). Also, keep in mind I have been with Verizon Wireless for what has to be 8 or 9 years and always pay my bill in full.

The rep informed me that I couldn’t make the request until the bill was late so I needed to call back the 17th of May. So I did. I spoke with a rep another rep on the 17th and they informed me that if I called back on the 25th (Memorial Day) and paid the balance in full it would be changed from the 7th to the 25th. 

I called back and made the payment in full on the 26th  (seeing as how they were closed on Memorial Day), and from what the rep told me, everything would be fine and my next bill would be the same and due on the 25th of each month - making the next payment due on June 25th. 

I came onto Verizon online on June 2nd and noticed that my bill is more than $150 more than it should be. After calling again and being on hold for twenty minutes, I had the “opportunity” to argue with a rep for 45 minutes. The conversation was a complete waste and only served to waste my time. This rep said it was a balance that was carried over from a previous month. I told them that was impossible seeing as how Verizon’s own polices state you can’t make any changes to a policy if the bill is not at a zero balance. He then said it was a balance carried over from March. So I went to my banking account and went through the last 6 months with him showing him that Verizon had in fact taken payments in full every month. 

Every time I did this he would start playing a game of circular logic and the end result was that he couldn’t tell me where the bill was coming from. And as a matter of fact, according to his accounting of my plans charges, I’ve been over charged for the last two plus years. As I write this, I’ve been either on hold or talking to this rep for over an hour. 

I finally got a Floor supervisor on the phone, let’s call him Mike. Mike essentially told me that all the balance past due nonsense the other rep had been spewing was gibberish and it was the fact that I changed the billing due date (which fundamentally means they’re charging me twice for one month).

I asked every rep I spoke with about this prior to making the change and they all either lied or don’t know what their talking about. Either way, Verizon is unwilling to make this right and accept responsibility for their representative’s poor training. 

Mikes advice was that I call back in July and work out a financial payment arrangement. This doesn’t seem quite right seeing as how it was Verizon’s reps screw-up’s that caused the problem in the first place. Now, Verizon wants me to pay a total of $575.00 for one month’s worth of service (normal bill would be 200.35 for a family plan with 3 people on it).

I’ve since filed a BBB complaint and asked to be contacted through the BBB so I can get something in writing. This didn’t stop a scumbag from their corporate office from contacting me by phone. After I ignored his calls I left my email address for him to contact me through email. This is what I told him: 

“I believe I expressed my concern adequately in my BBB complaint. Keep in mind, this “bait and switch” has been an ongoing problem with Verizon for the better part of 6 years. Your reps tell me one thing, I agree, and get financially hosed in the end. And to be quite frank, I don’t believe what anyone from Verizon tells me which is not on paper.”

The end result was that this rep essentially told me to go to hell and call their Financial Services department to set up a payment arrangement for their overcharges. His closing remarks to me were: 
“While not satisfied with the information, Mr. ****** is aware of our position on the matter. Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused.”

A big fat go to hell. Since then I have called three times and been hung up on twice after being on hold for 30 minutes on three separate occasions. 

This being said, beware of doing business with Verizon Wireless. They have become so large that they’ve completely forgotten who pays the bills – the consumers. I believe it is also important to note that their reputed excellent 4g LTE coverage for my area has been intermittent for the better part of 6 months. I’ve called at least 30 times and they could literally care less. Verizon has no desire to placate their customers or offer anything to offset their services shortcomings. 

Buyer Beware.  

Watch video of them hanging up on me at: youtube.com/watch?v=44Z6J0nbuMw (landuage alert at end of video).