Complaint Review: Verizon Wireless - San Francisco California
- Verizon Wireless verizonwireless.com San Francisco, California U.S.A.
- Category: Cellular Phone Companies
Verizon Wireless ripoff Cell service sucks and would only give me refurbished phones! San Francisco California
*Consumer Comment: John is correct.
*Consumer Comment: John is off his rocker
*Consumer Comment: I'd be frustrated, but I also ready my customer agreements...
I have been a long time customer with Verizon Wireless. I purchased a Palm Treo 700w from Verizon two months ago. I did not have any problems with the phone until today! When I make phone calls, I can't hear! So I brought it into the Verizon store, and they told me that they cannot help me because it is a smart phone and that I would have to call customer service. They were nice enough to allow me to use their phone in the store to call customer service. I called customer service, taught me how to do the hard boot, and still did not work. So they told me that they will have to send a "refurbished" phone. Keep in mind, I bought a brand new $500 phone two months ago! Why would I want a refurbished phone????
Then I was like, well I have insurance for the phone, why would you send me a refurbished one when you people sold me a lemon!??! The customer service rep told me that well, you can go through the insurance company but you would have to pay a $50 deductible and it might be a refurbished phone too. So he gave me the number to the insurance company. I called the insurance company and they cannot help me because it's a malfunction, it's not broken or lost. Therefore they cannot help me.
Why can't Verizon give me a loaner and try to fix my phone instead??? I think I will cancel my phone and go over to Sprint or Cingular instead. They don't know how to treat their long time customers!!! I am sick of their "can you hear me" commercials...because their cell service in San Francisco sucks!!!!
San Francisco, California
This report was posted on Ripoff Report on 12/02/2006 02:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/san-francisco-california/verizon-wireless-ripoff-cell-service-sucks-and-would-only-give-me-refurbished-phones-san-223452. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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