Complaint Review: VERIZON WIRELESS - Schaumburg Illinois
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- Author Confirmed
- VERIZON WIRELESS verizonwireless.com Schaumburg, Illinois U.S.A.
- Phone: 800-922-0204
- Web:
- Category: Cellular Phone Companies
VERIZON WIRELESS CELL PHONE COMPANY Ripoff Fraudulent Billing Dishonest Charged for roaming when agreement says no roaming charges, forced to change plans from $39.99 to $150.00, very poor/dishonest/inconsistent customer service online Schaumburg Illinois
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We had a contract with Verizon Wireless for a $39.99 a month contract. They have fraudulently charged us for roaming charges, when the plan does not charge for roaming. We called 3 times to verifiy that we do NOT would not have roaming charges. Our 2nd bill from them was $902.78!!!!! The minutes were not counted accurately, roaming charges were astronomical, and taxes were almost $200.00. They have forced us change the plan to a $149.00 plan with a 2 year agreement, when we only agreed to the $39.99 year plan because of the overage that they have billed us for.
The second billing was for over $600.00 and we calculated that we actually went under the allowed minutes by 500 minutes. We have had to cancel the plan because of their fraudulant activity, and because of this, they've added on $175.00 for breaking the contract. We are middle aged people and have excellent credit, and don't want bad credit. We would like to find a way to not be ripped off from this company, and don't know where to start. We don't have the finances for a lawyer as we are disabled and on a very fixed income.
C
Kalamazoo, Michigan
U.S.A.
This report was posted on Ripoff Report on 08/23/2005 10:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/schaumburg-illinois/verizon-wireless-cell-phone-company-ripoff-fraudulent-billing-dishonest-charged-for-roamin-154679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Where?
AUTHOR: Genieve - (U.S.A.)
SUBMITTED: Monday, September 26, 2005
Where were you that you racked up so much roaming charges? You may have had the Americas Choice plan that allows you to roam in certain areas. If you were in an area that was not covered by Verizon, whichever company facilitated your connection will charge for roaming.
The map in the stores shows the coverage areas or you could have requested one. When you signed up for the service, you were given a packet with your coverage information. Unfortunately, most people dont read it. They are more concerned about using their phone.
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