Verizon Wireless ripoff Tampa Florida

Verizon Wireless ripped me off big time. I have been a very loyal and good customer since 2001. My bill was the same for 2 years, with less minutes. Then I signed a new plan last July for 400 more anytime minutes. We never went over our minutes again until my contract was about to be up. Then my June bill came for $249.00. I called them to question all the incoming calls on my bill and the calls that during a 17 minute span I was being charged for 27 minutes. They told me I was using 3 way calling. Its funny I have never used this before nor did I even know I had this feature.

Then my July bill came $499, I called again and have been speaking to the same rep for over a month. He said if I signed a new 2 year contract he would credit me back $225.oo on my July bill and would back date the new contract for more minutes. Well my next bill came to $409.00. WE just dont understand. Last month 9 days into my service they said I was over my 1100 minutes already, this month after 9 days I am at 86 minutes. This makes no sense. Today I find out the credits he was giving me were denied so now I am on a new 2 year plan that I didnt agree to unless he could issue these credits.

Is there anyone who knows an attorney who is going after them for this. They cannot tell me who all these incoming calls are from and I dont think this is fair. I have in one 20 minute period calls to the voice mail 12 times. They say this was coming from my phone. I dont think so. Like I said I have been a customer since 2001, now that my contract was up, I think this is how they keep customers. I even have many reps telling me they cant believe they wont work with customers.

Poor business, or are they losing the #1 status? And they are doing everything they can to keep customers by charging up the bills so you cant leave, then telling you they will work with you if you sign. They should work with you without a 2 year contract when there is a problem on the bill.

lola
ocala, Florida
U.S.A.