VIA Trading Via Trading Sold Me Nonsaleable goods Lynwood, California

 I was about to purchase items on there website but when I viewed this site it put me in luck so is there any sites you can recommend me. Thank you

I deal with numerous wholesalers, both big and small and have never experienced the customer service that I have with your company. You don't make it right by offering money to purchase additonal items from your company. You offer to take that money off what you have charged them. That is the right thing to do.

Since a large majority of your customers are out of state, it is not feasible to inspect any of the loads that are shipped to us. We rely upon the honesty and integrity of your company to "DO THE RIGHT THING"

Remember, in the end, word gets out and your reputation slowly begins to get darker and darker. Next thing you know you are looking around your closed business and wondering what happened. As I wrote toa corporate giant 5 or 6 years ago and stated the words. "If I am unhappy, how many others are unhappy also" It only takes a few words spoken to start the ball rolling. Today, that company is floundering because unbeknownst to me, other customers did feel the same way.

The bottom line. Treat your customers with respect and they in turn will have nothing but good to speak of you and you will reap more profits from their continued patronage of your company. A continued customer (bread & butter customer) is what keeps businesses alive. You may rip off a first time customer once, but you will never do it again as they will not return. Something to think about.

It is unfortunate that you feel that way. We are always open to working with customers and making things right whenever we can.

Our warehouse is open to the public and all merchandise is available for inspection prior to purchase. We practice transparency and invite all prospective buyers to visit our premises, see/touch the products to make sure they're right for their business, research our Better Business Bureau rating, and take into consideration how we address customer claims such as this one.

We will never turn a buyer away - but we must be given the opportunity to make things right in order to fix problems that arise.

Seller is not open to discussion of any merit.  Beware of this company.  They are not what they appear.

Hi

We are sorry it had to come to the filing of this report as we are more than willing to work with customers when orders are unsatisfactory.

As stated in the listing for the merchandise in question, the lots came from out of business retailers and we explicitly stated that we made no guarantees as to the merchandise freshness or marketability. The goods were sold as overstocks and shelf pulls with unknown manufacture or expiry dates for the most part.

We manually sort through hundreds of thousands of pieces and occasionally there are boxes that are not quite up to par with the rest of the load. In cases like these, we offer compensation for significantly unsatisfactory items.

It is typically understood that in the liquidation industry (especially when purchasing lots that are stated to be in unknown condition), there is a certain risk involved. Not every lot will be as good as the next and while money will be made overall when looking at the profitability of purchases over time, certain individual purchases may incur a loss. This is part of the business.
In this case the customer had purchased from us several times in the last year and one poor lot out of several is to be expected in this industry.

We did not turn this customer away - we merely stated that the condition of the goods was advertised as unknown and that there would definitely be a percentage of expired/unsellable items in the lot. We then offered compensation to make up for a portion of the purchase.

Purchasing such goods (customer returns or overstocks in unknown condition) is not for everyone and customers must consider that certain individual purchases will be less profitable than others before they enter into the liquidation business.

We are open to discussing further with the customer should she wish to.